A&H-Quotit Sales Tech NG - Team Lead

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

SAP Job Title: AHB-Quotit Sales Tech-Lead Cons

Band: S4

FLSA Status: Exempt

Job Code: 71002812

Revised Date: 09/27/2023

Job Summary:

The Quotit Sales Technology Sales Consultant Team Lead is responsible for serving as the primary point of contact for a portfolio of our Enterprise customers. Manages small system enhancement requests for clients, acting as liaison to all internal departments as well as client contacts.  Works collaboratively with all internal resources to address the needs of the portfolio’s key contacts.  In addition to carrying an individual contributor’s monthly/quarter revenue quota/target, the Team Lead also does the following.  Provide coaching, training and back-up and support to the Quotit Retail SaaS Sales team.

 

 

Key Responsibilities:

• Facilitates communications between clients and internal stakeholders
• Analyzes performance measurement reports, identifies and resolves issues
• Provides performance reports and customer satisfaction surveys
• Tracks client interactions and incidents
• Advises clients of any service disruptions; sharing information related to root cause and recovery time
• Ensures compliance with all regulatory branches (HIPAA, WBE CMS, state and local)
• Ensures that all Performance Standards and Guarantees are achieved as documented
• Conducts quarterly meetings with clients to understand their business model and product roadmap
• Conveys client requirements for small enhancement projects to internal resources
• Serves as first point of contact for service disruption, and works with other departmetns to provide root cause analysis

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• Bachelor’s Degree or equivalent experience
• 2 or more years of related experience

Certificates, Licenses, Registrations:

• 0215 – Life, Health including Variable Annuity Licenses preferred but not required

Functional Skills:

• Effective verbal and written communication skills

• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
• Ability to exercise sound independent decision-making ability
• Strong consultative, customer focused skills 

Notes:

Compensation offered for this role is $65,000.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/

 

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