Medical Secretary

Description

Join a mission-driven team where your organizational skills and compassion make a difference every day.

At AWHS, we’re committed to providing exceptional care, and we know that begins with the first voice a patient hears. As our Medical Secretary, you'll play a key role in supporting both our patients and providers by ensuring smooth front-office operations and delivering top-notch service with a smile.

Schedule: Full-Time 

Job Summary:

We’re looking for an organized, patient-focused multitasker to join our front office team! As a Medical Secretary, you’ll help keep our practice running smoothly by handling calls, scheduling appointments, checking out patients, verifying insurance, and keeping records up to date. You’ll also get the chance to cross-train in other front desk areas like medical records and insurance verification. 

Supervisory Responsibilities:

• None

Skills & Qualifications:

• Experience in OB/GYN or women’s health strongly preferred
• Ability to multitask, prioritize, and stay calm under pressure
• Epic experience preferred 
• Accurately answer questions from patients.
• Maintain confidentiality and professionalism

Reports to:

• Front Office Team Lead and Practice Administrator

Essential Duties/Responsibilities:

• Answers telephone calls, ascertains reasons for calls, and direct calls to appropriate staff members.
• Schedules and confirms patient diagnostic appointments, surgeries, and medical consultations.
• Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Checks patients out after procedures and schedules follow-up visits as needed.
• Operates office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receives and routes messages and documents such as laboratory results to appropriate staff.
• Takes accurate phone messages and call patients back in a timely manner when needed.
• Verifies patient insurance as assigned and when requested by front office lead and/or practice administrator.
• Performs various clerical and administrative functions such as ordering and maintaining an inventory of supplies.
• Demonstrates exceptional customer service skills and communication skills when speaking with patients.
• Meets department production standards consistently as defined by management.
• As needed, performs bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• As needed, interviews patients to complete documents, case histories, and forms such as intake and insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
• As needed, maintains medical records, technical library, and correspondence files.
• As needed, cross-trains and assists with other position in the front-office area.
• Any other duties as assigned by supervisor or management.

Requirements

Required Knowledge/Skills/Abilities:

• Knowledge of office policies and procedures to accurately answer questions from patients.
• Knowledge of administrative and clerical procedures and systems such as word processing, Microsoft Office, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and correct usage of medical terminology.
• Ability to navigate and effectively use EMR. Knowledge and experience with Centricity EMR system is preferred.
• Ability to maintain confidentiality and professionalism.
• Ability to effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients.
• Ability to work as part of a team and promote a positive work environment.
• Ability to listen and understand information and ideas and adjust actions accordingly.
• Skilled in establishing and maintaining effective working relationships with other employees, patients, and the public.
• Skilled in organization, attention to detail, and task prioritiza