Optical Supervisor

The Optical Supervisor is responsible for the overseeing optical operations, training of opticians and working in a team environment to ensure the highest quality of care. This is a full-time, benefit eligible position typically working Monday - Friday between 8am-7pm.

Welcome to Cherry Health - video about Cherry Health

Who we are:

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission: 

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision: 

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Our Values:

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
• Diversity, Equity & Inclusion – Build a stronger culture through treating all patients and staff with respect, dignity and compassion.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Requirements:

• High school diploma or GED required.
• ABOC certification required
• Minimum three years’ experience working as optician or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Supervisory experience preferred. 
• Basic Life Support/CPR training (offered by Cherry Health) required

Responsibilities:

• Demonstrate leadership and management skills.
• Foster a culture of mentoring, coaching, motivating and engaging staff.
• Demonstrate mastery of daily optical retail operations.
• Oversee optical operations.
• Model and communicate key values that support Cherry Health’s mission.
• Schedule staff hours of work and assignments to ensure efficient operation.
• Approve staff time cards and paid time off.
• Support optical staff on optical floor 16-24 hours/week as assigned.
• Direct, supervise, train and evaluate optician competencies.
• Evaluate opticians using measurable quality objectives.
• Have thorough understanding of optician certification processes & assist staff pursuing certification.
• Address performance issues consistently, promptly and appropriately.
• Participate in staff meetings to communicate organization initiatives and updates.
• Assist in the development and monitoring of department/program budget.
• Maintain budget by seeking cost-effective alternative products and services.
• Effectively work with staff and patients to resolve patient complaints.
• Monitor optician/retail productivity.
• Work closely with manager to ensure optical operations run smoothly and efficiently.
• Collaborate with the manager of vision services and director of school programs to assure efficient and quality optical services within school-linked vision services.
• Participate in developing policies and assure that they are adhered to.
• Assure accurate lens/frame inventory at least quarterly.
• Manage frame board selection & organization.
• Assure accurate billing practices.
• Reconcile lab invoices.
• Understand and adhere to special program funds.
• Submit check requests for patient refunds.
• Collaborate with front desk supervisor to ensure that paym