Director of Solution Delivery

About Oden:

Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms. This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes. 

As a Manufacturing AI company, Oden is at the forefront of this revolution. We combine large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform so manufacturing operations teams can continuously monitor, analyze, and optimize their production, across a diverse set of processes and conditions. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain - to help True Makers Make Things Better!

Why We Do It:

We like to enable True Makers - those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. 

Oden Technologies is seeking a Director of Solution Delivery to lead the implementation, onboarding, and value realization processes for our enterprise manufacturing customers. You’ll oversee a growing team responsible for ensuring that customers rapidly unlock value from our platform. This is a hands-on role, owning the systems, processes, and team structures required to deliver high-impact, scalable deployments. The ideal candidate brings deep experience implementing complex SaaS solutions in industrial or manufacturing environments, excels at cross-functional collaboration, and thrives in high-accountability, growth-oriented teams.

Why this role matters:

Our customers are global enterprise manufacturers with complex site-level requirements. When implemented, Oden’s platform consistently drives over 10x ROI for our customers. This role is mission-critical to ensuring our customers move from pilot to enterprise scale by aligning technical delivery with strategic business value. You’ll serve as the critical bridge between technical execution and customer outcomes, helping our product evolve to transform how manufacturers harness data to drive continuous improvement. Your success in this role will directly determine customer expansion, long-term adoption, and product evolution.

What you’ll do:

Team Leadership and Development

• Hire, coach, build, & lead a team of high-performing Solution Engineers, Solution Architects, and Solution Managers, creating a culture of execution, collaboration, and fun.

• Define team structure and career development pathways as the organization scales.

Delivery and Value Realization

• Own the full implementation lifecycle from kickoff to measurable value realization ensuring consistent, high-quality, and scalable delivery across customers.

• Develop scalable delivery frameworks and playbooks that adapt to varied customer environments and reduce time-to-value.

• Identify implementation barriers and proactively drive solutions that ensure long-term customer success.
  

Product and Services Strategy

• Advise our product strategy to accelerate self-service and AI capabilities through improved customer feedback loop

• Expand professional services business and approach with the goal of accelerating value realization & ARR growth

Resource Planning

• Own effort estimations and resource forecasts to ensure alignment of scope, budget, and delivery capacity.

• Implement and manage resource planning and timesheet systems to optimize staffing and delivery forecasting.

Commercial Relationship Development

• Build trusted advisor relationships across all customer levels—from plant managers to CIOs.

• Partner with Sales to support renewals and identify expansion opportunities.

• Support and help develop partner strategy to expand our ecosystem of technology, services, & consulting partners to accelerate customer value & ARR growth

What you bring:

• 8+ years experience at enterprise SaaS companies working with complex, technical software deployments. Manufacturing or industrial environments are strongly preferred. 

• 3+ years leading multidisciplinary delivery teams, including architects, engineers, and implementation managers, with a focus on execution & accountability

• Demonstrated ability to work closely with manufacturing