Senior Account Director

<p>An amazing chance to be an integral member of the team that launches and establishes 1000heads in France.</p><p>The Client Services team (of which you’ll be a part) at 1000heads is the engine that keeps all our accounts powered. A deep understanding of – and empathy for – our clients is blended with extensive knowledge of sectors and business drivers, potent strategic and creative thinking, and exceptional organisation / project management skills, to deliver world-class client services.</p><p>You will be responsible for building client relationships, managing accounts, delivering projects (on time, on budget, to the highest standard) and powering the 1000heads France office’s new business efforts.</p><p>With your background account management nous and knowledge of the French digital / social landscape, you’ll be a fundamental member of a team delivering <a href="https://1000heads.com/uk/social-transformation/" rel="nofollow noreferrer noopener">Social Transformation™</a> for some of the world’s biggest, most loved brands.</p><p><strong>Role</strong><br/></p><p><strong>Account management</strong></p><ul> <li>Brand immersion: developing a clear understanding of your clients’ brand(s), category, customers, and cultural sphere</li> <li>Finger on the pulse: monitoring and understanding your clients’ markets and awareness of market issues and competitive activity</li> <li>Keep clients informed: ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary</li> <li>Account organisation: maintaining a central repository of essential client information</li> <li>Team leadership: guiding a team to deliver effective social media activity for a range of clients and projects</li> <li>Quality control: overseeing and owning the overall quality of the final deliverables on projects that you manage</li> </ul><p><strong>Commercial leadership</strong></p><ul> <li>Commercial management: ensuring all client servicing levels are acceptable and billing is completed on time</li> <li>Account profitability: ensuring that scoping is accurate and sensitive to the client’s requirements and budgets</li> <li>Account growth: taking a proactive approach to client relationship development, building growth strategies and service evolution plans to improve the client experience</li> </ul><p><strong>Project management</strong></p><ul> <li>Briefing management: assisting in creation of project briefs, briefing-in and working with members of the wider team to develop an idea, strategy, or campaign tactic</li> <li>Project planning: develop effective project plans and project specification documents</li> <li>Project scoping: producing accurate scope of work documents, and ensuring alignment with Business Director and the client before work proceeds</li> <li>Project governance: ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens</li> <li>Integrated thinking: leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development</li> <li>Creative excellence: consistently developing innovative and creative ideas and solutions for client campaigns</li> </ul><p><strong>New business acquisition</strong></p><ul> <li>New business comms: collaborating with the Business Director on new business outreach and comms management</li> <li>Proposal development and pitching: collaborating with the Business Director and wider team to develop and deliver proposals and pitches to new brands / existing clients’ French teams</li> </ul><p><strong>Requirements</strong></p><ul> <li>Driven by an entrepreneurial spirit, highly motivated to seek out and convert new opportunities</li> <li>Professional flexibility and demonstrable breadth of marketing knowledge and skills; the ability to ‘roll your sleeves up’ and ‘get stuck in’!</li> </ul><ul><li>Built for the services industry; personable and a great relationship builder</li></ul><ul><li>Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget</li></ul><ul><li>Experience account handling, creative development or client facing project management experience</li></ul><ul><li>Experience in delivering digital &amp; social campaigns (both domestically and pan-EMEA)</li></ul><ul><li>Excellent organisational and time management skills</li></ul><ul><li>The ability to work under pressure whilst keeping an eye for detail</li></ul><ul><li>Excellent internal and external communication and presentation skills</li></ul><ul><li>Line management experience</li></ul><ul><li>he ability to analyse and resolve problems quickly and effectively</li></ul><ul><li>Able to interact with people at all levels demonstrating tact, diplomacy, discretion, and maturity</li></ul><ul><li>Thrives in a collaborative environment, comfortable in working with all teams and offices across the business</li></ul><ul><li>Proficient in using Microsoft