Italian Support Analyst (HTML, CSS, JavaScript)

Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

Must be either based in Madrid or happy to relocate to Madrid.

Strength in Trust        

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge 

OneTrust is seeking an Italian speaking Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting skills, and an understanding of the OneTrust platform (and related technologies where appropriate). 

Your Mission 

• Support the Consent & Preferences components of OneTrust’s Privacy & DataGovernance Cloud
• Provide consistently awesome multi-channel customer service to OneTrust’s live customers 
• Actively and accurately manage and drive to resolution a varied workload of customer support cases 
• Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions 
• Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and the privacy industry, including CIPP/E & CIPM certifications 
• Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements 
• Work independently to manage your time and commitments while meeting agreed performance levels  

You Are

• Fluent Italian and English speaking
• Eager to learn and quick to pick up new skills
• Able to work independently while still contributing to a team
• Excited to find creative solutions to complex customer problems
• Able to manage and prioritise a varied workload while meeting SLAs and deadlines
• Focused on quality and attention to detail
• Dedicated to providing a great experience and able to build a rapport with customers

Your Experience Includes

• Degree, higher education qualification or 1-3 years' work experience in a similar role
• 2+ years’ experience in core web technologies, including HTML, CSS and JavaScript
• Practical experience working with and troubleshooting software & web services
• Ability to effectively communicate complex information in accessible language
• Experience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium)
• Familiarity with integrations & APIs

Bonus points

• Familiarity with mobile application development frameworks for Android / iOS

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our go