Director, Talent Acquisition - Global CX & Partners

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Talent Acquisition team supporting Workday's Global Customer Operations organization is collaborative, people-centered, and outcome-focused with an eye on growth and a brighter tomorrow. We partner deeply with our stakeholders to deliver meaningful results both for them and our Workday customers.
Our team moves at the speed of the business…fast!. We are results-oriented, data-driven and constantly innovating to attract high-quality talent. We are developing relevant and creative talent strategies while nurturing connections that feed and develop future pipelines of talent for Workday's Customer Experience and Partner organizations. Looking ahead, we are focused on deepening alignment with leaders across the Global CX and Partners organizations and embracing AI to transform how we source, engage, and hire.
If you are energized by a fast-moving environment where data informs decisions, innovation is encouraged, and building trusted relationships is at the heart of the work, this is the team for you.

About the Role

As the Director of Talent Acquisition for the Global CX and Partners organizations, you will build and lead the recruitment strategy for these critical functions. You will lead a team of Talent Acquisition Partners, driving Workday's Talent Acquisition vision, strategy and execution plan across these two important functions within the broader Global Customer Operations organization (GCO). This role focuses on implementing innovative, design-led, and transformative talent acquisition practices that keep pace with the evolving needs of the business. You will also be a member of the GCO Talent Acquisition Leadership Team, partnering closely with other TA leaders across GCO to drive organization-wide strategies and execution plans.

In this role, you will be responsible for:

• Building and executing the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectives

• Managing and growing a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional results

• Establishing collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demand

• Serving as the operational “right hand” to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR’s, meeting cadences, etc) to help continue to up level our service delivery

• Partnering as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectives

• Uncovering opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreach

• Championing the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experience

About You

Basic Qualifications

• 12+ years of relevant talent acquisition or HR experience

• 7+ years of experience leading and fostering high-performing teams

• Demonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization acros