Product Implementation & Integration Specialist

Job Description:

Position Statement:

We are looking for a Product Implementation & Integration Analyst  to work within the Risk & Compliance Implementation and Integration team.  The Dow Jones Risk & Compliance Integration and Implementation team is responsible for working directly with customers as well as partners leveraging the Risk & Compliance product suite to ensure a seamless adoption of the Dow Jones products. This includes providing support to technical and business users who have integrated the Dow Jones Risk and Compliance product(s) into their workflow. 

The Product Implementation & Integration Analyst will also be responsible for the implementation of the RiskCenter Third Party Product, from pre-sales support through to handover to live. A key element of the role is the development of tailored compliance processes based on client’s policies and procedures and delivering client implementations on time and within budget.  You will be required to lead all activities across the full client delivery lifecycle, including the development of Functional Specifications, project management activities and ongoing client change management post implementation. 

Key Responsibilities/Accountabilities

• Act as the implementation lead for RCTP customers and responsible for oversight of day-to-day management of RiskCenter Third-Party implementations in assigned clients. 

• Drive implementation of RiskCenter Third-Party by tracking activity in Project Management systems, resolving any problems that might arise. With responsibility for key project deliverables (FS, UAT, user training, project management activities, and ongoing client change management post implementation) and project planning/budget tracking.

• Understand customer and industry demand and provide feedback to inform functional development of the RiskCenter Third Party Platform.

• Work closely with Sales to ensure Dow Jones is delivering the best solutions for Risk and Compliance.

• Support pre-sale, post-sale, implementation and integration for Risk & Compliance products (RCTP, Feeds and API)

• Support the successful integration of our content into partners and customers platforms

• Communicate globally for local partner and customer needs

• Develop tailored third-party risk management processes based on client’s policies and procedures and deliver client implementations on time and within budget

Knowledge, Skills and Experience Required:

• Three years experience in a project management or similar role.

• Knowledge of data feeds and APIs is strongly preferred

• Experience implementing Third Party Risk Management software is strongly preferred

• German or French language skills are strongly desired

• High level of initiative and self-motivation, ability to work in a global team environment. 

• Problem-solving skills for customers' and partners’ issues while consistently providing high levels of customer service

• Extensive interpersonal  & planning skills and cross-group coordination  at all levels

• Interest and aptitude to learn new technical systems and applications

• Attention to detail and the ability to prioritize and meet deadlines

• Keen to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

• Ability to work on several diverse projects at the same time

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for