Senior Manager, Audit Services

Wyndham Hotels & Resorts is now seeking a Senior Manager, Audit Services to join our team at the Remote in the United States location in Remote, Remote.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Franchise Audit Sr. Manager will work on multiple ongoing projects. This position is integral to help identify unreported room revenue and to identify system or training related issues. The position will perform analytical and investigative services working directly with compliance staff, finance personnel, legal counsel, operations, and the executive team.

What you'll do

Create, lead and manage the franchise revenue audit plan by:

• Defining the appropriate risk ranking criteria to identify properties to schedule on-site, virtual & property management system audits throughout the year.
• Creating the audit pipeline to identify high-risk hotel properties to be audited based on risk ranking criteria established. 
• Prepare and monitor the audit revenue and expense budget to forecast.
• Complete month-end franchise revenue audit reporting for senior management.
• Independently scheduling and conducting on-site, virtual (remote) & property management system audits, including:
  
  • Drafting and sending audit confirmation letters prior to performing the on-site and virtual audits to inform property owners that an audit will be performed, noting the required financial records needed to complete the audit.
  • Reviewing and testing franchisees’ financial information to verify the accuracy of reported gross room revenue, as well as, ensure financial operational procedures are in accordance with the franchise agreements and company brand standards.
  • Documenting audit test procedures, findings, and results for review.
  • Communicating and discussing audit findings with franchise owners, general managers, and senior leaders within the Operations, Legal, and Finance teams.
  • Providing guidance to franchise owners and general managers regarding proper procedures for accurate revenue reporting, which impacts franchise fee revenue recognized by the company.
•  Complete required company trainings and participate in department specific training opportunities.

Manage the APAC audit manager as follows:

• Review the on-site and virtual audit schedule prepared by field auditors and communicate it to the Operations team.
• Review and approval of audit workpaper files prepared by field auditors.
• Review and approve audit billings, credits, and reversals for on-site, virtual, property management system and NT audits completed.
• Review and approval of audit billings, credits, and reversals reconciliations prepared by auditor.
• Perform mid-year and year-end performance reviews with direct report.
• Hire, mentor, coach, and train team members.

Collaborate with the APAC Head of Finance / Head of Operations / Legal teams as follows:

• Collaborate with the APAC Finance/Operations/Legal teams regarding outstanding audit billing questions, audit resolution / negotiations, audit credits and reversals, and payment plans for audit assessments.
• Meet with Head of Finance / Head of Operations on a regular basis to ensure that audit plan and regional plan are aligned
• Serve as the point of contact for the following audit related items:
  
  • Requests from Finance / Operations and franchisees to waive audit interest fees and audit costs.
  • Communications with franchisees to review and discuss audit findings and results prepared by staff auditors.
  • Coordination with Operations to negotiate and settle on audit assessments with franchisees.
  • Address requests from Legal for audit workpapers for prior audits under review, including depositions for potential legal settlement.
  • Interact