Client Services Manager

This opportunity is an in-person position located in downtown Chicago at the Hyatt Regency Chicago at 151 East Wacker Drive, Chicago, IL 60601

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at the Hyatt Regency Chicago for a variety of accounts. Reports directly to the Associate Director of CS/Director of CS.

Responsibilities
Responsible for the management of shows from planning stages through collection of invoice, including:

• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• floor plan management
• writing work orders
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staff, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill role in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicators
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) years experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……