About the Role:

Grade Level (for internal use):

The Team:

The Solutions Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills to join our Global Special Services Team.

S&P’s WSO (Wall Street Office) provides real-time access to our client’s portfolio and reporting insights for active asset management and deal administration, trading activities, cash and position level transparency and accurate P&L reporting. Underpinned by our WSO Administrator and WSO Agent product suites, WSO supports complex aspects of alternatives asset management in a scalable solution that increases operational efficiency while reducing risk. Our solutions are available as a hosted software or a fully outsourced managed service.

Responsibilities and Impact:  

This position requires a flexible individual who is analytical and possesses strong communication skills. The position involves dealing with various levels of management, both internal to S&P Global as well as external clients to the firm.  The successful candidate must be organized, capable of addressing inquiries on a timely manner, and also possess acute problem-solving skills.

 Responsibilities and Impact:

• Responsible for efficient and accurate processing of daily activities for all asset types (Loans, Bonds, ABS, Equities, CDS)

• Investigate discrepancies by reviewing source documentation and faxes from the agent bank

• Review system-generated reports to ensure proper monitoring of the facilities and handle exception items

• Interact with appropriate individuals/entities to gather all pertinent information/details in order to reflect date accurately in the system

• Handle requests from different departments/clients within an hour turnaround

• Complete special projects as assigned

• Lead research and projects on cross-product integrations, and workflow enhancement to support the client’s business requirements and strategic growth. This includes direct client engagement, project management, and presentation coordination where necessary.

• Serve as subject matter expert for all Solutions products and service offerings, able to join internal and external client meetings or calls to analyze client needs and make recommendations on operational flows and product usage. Contribute presentation materials where necessary.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $51,289.00 to $91,872.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Bachelor’s Degree or equivalent work experience

• Must be able to handle stressful customer situations with patience and poise

• Ability to organize and prioritize complex issues and projects to completion

• Able to demonstrate knowledge and experience in working with internet-based applications

• Ability to think laterally, provide proper issue analyses, and question current processes

• Eager to learn with strong analytical and problem-solving abilities

• Proficient PC skills, especially in Microsoft Word and Excel

• Strong process improvement skills

• Positive, proactive attitude and ability to work well in teams

• Fluent English speaking, reading, and writing abilities

• Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner

• Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction

• Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment

• Ability to manage projects independently when required