Patient Safety Associate - DUH

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke University Hospital

 

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

 

Duke Nursing Highlights:

 

• Duke University Health System is designated as a Magnet organization

• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.

• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.

• Duke University Health System has 6000 + registered nurses

• Quality of Life: Living in the Triangle!

• Relocation Assistance (based on eligibility)

 

 

Job Overview

 

Duke University Hospital (DUH) seeks a Patient Safety Associate to collaborate with the Executive Director and Patient Safety team to support implementing patient safety science, practices and system-driven plans for patient safety across the organization. The Patient Safety Associate will be responsible for coordinating activities and

deployment of patient safety actions/methods with an assigned group of Clinical Service Units/business lines and intervening on safety events, risks or threats, as assigned. In addition, they will assist in support of organizational patient safety and quality initiatives, support and attend related committees, lead training and educational activities, and support the assessment and advancement of the culture of safety. The individual will assist in managing data, identifying trends and advocating for the advancement of patient safety.

 

The Associate will primarily utilize a variety of proactive and retrospective patient safety tools and methods including, Root Cause Analysis, Learning from Defects, Failure Modes and Effects Analysis, human factors analysis, and trend and pattern recognition utilizing a variety of safety signals. In addition to strong, specialized patient safety and quality improvement knowledge, the Patient Safety Associate will need to demonstrate strong soft skills to be able to read the environment as well as build trust and collaborative relationships with team members across the organization. 

 

Job Duties

 

• Facilitates the implementation of the organization's patient safety plan in alignment with Duke Health and Duke University Hospital objectives.
• Collaborates with physician, nurse, and other clinical and non-clinical leaders, including quality and Lean champions, to influence leadership in the transformation to, and support of, a robust culture of safety.
• Facilitates sentinel event response and ensures thorough and credible root cause analysis approach following standard methodology.
• Conducts and coaches others in proactive analysis to identify trends and patterns or gaps in systems and processes related to all aspects of care delivery, and patient and staff safety.
• Promotes learning culture through multi-faceted system to share.
• Contributes to development of patient safety, culture and teamwork training content, documents, materials, and courses.  Provides training and coaching to all levels of the organization, including students and residents.
• Serves as a facilitator and change agent with ability to navigate challenging situations and complex issues with an objective approach employing humble inquiry and leadership skills.
• Practices skills of open-ended questioning, attentive listening, recognizing sound PDCA problem solving and A3 thinking in alignment with the Duke Quality System.
• Coaches others and facilitates the development of action plans and mechanisms to monitor and analyze the effectiveness of improvement efforts
• Supports project management activities and/or works with project managers on project initiation, planning, execution, monitoring, and closeout.
• Performs other related duties, administrative or otherwise, incidental to the work described herein.

 

Minimum Qualifications

 

 

Education

A bachelor's deg