Branch Support Specialist

Rexel USA is recognized as a Great Place to Work!

 

Rexel USA includes the following companies: Rexel, Gexpro, Platt & Mayer.

 

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. 

 

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

 

If you're driven by collaboration and delivering quality work, join  Rexel USA as a  Branch Support Specialist!

The position of a Branch Support Specialist will be based out of our Hagerstown, MD Location!

Summary
The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. Will perform the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management. Will act as a leader in those positions with the skills and authority to make decisions in absence of Branch and Area management.

 

What You’ll Do

• Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performance
• Set an example and culture of superior customer service through dealing effectively with daily customer service requests. Establish and maintain a relationship with key customers
• Perform all job functions within a branch when required including but not limited to sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, order processing
• Greet and assist call-in and walk-in customers with the selection and delivery of products and services, processing orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate 
• Assist in timely account reconciliation through completion of PVR, bad debt, and other post sale duties
• Participate in facility and inventory control and maintenance and advise Branch Manager of problems to ensure customer demand is met
• Conduct/oversee inventory control procedures and warehouse housekeeping practices
• Implement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controls
• May be required to complete customer deliveries through maintained routes or urgent requirements
• Other duties as assigned

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• High School or GED    
• Bachelor's Degree or Equivalent preferred
• 2+ years experience in an electrical distribution industry or similar B2B industry required
• Leadership experience preferred
• Previous sales, operations, shipping, or receiving experience is a plus
• Valid Driver’s License

 

Knowledge, Skills & Abilities

• Sales and service oriented, self-motivated, dependable, possess excellent leadership, and customer service skills
• Strong communication and presentation skills with ability to share information
• Strong negotiation and interpersonal skills
• Experience with Microsoft Office and ERP system such as Solar Eclipse
• Knowledge of electrical products and Rockwell Automation is a plus
• Knowledge of the assigned territory is a plus

 

Working Conditions and Physical Demands
The physical demands described here are