Mgr I Customer Care (US)

Anticipated End Date:

2025-07-10

Position Title:

Mgr I Customer Care (US)

Job Description:

Manager I Customer Care

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.

Hours:  Monday through Friday, 8 am - 4:30 pm EST.

Federal Employee Program - FEP, a proud member of the Elevance Health, Inc. family of companies, it is a powerful combination, and the foundation upon which we are creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

The Manager I Customer Care is responsible for providing oversight for customer service staff. Responsible for establishing departmental policies and procedures.

How you will make an Impact:

• Directs implementation and administration of benefit programs.

• Prepares and communicates information to appropriate parties regarding benefit programs, procedures, changes, and government-mandated disclosures.

• Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.

• Hires, trains, coaches, counsels, and evaluates the performance of direct reports.

Minimum Requirements:

• Requires BA/BS degree and a minimum of  1 year of experience in a leadership role and a minimum of 5 years related customer service experience; or any combination of education and experience which would provide an equivalent background.  

Preferred Skills, Capabilities, and Experiences:

• Associates in this role are expected to have strong oral, written, and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those of associates outside Government Business Divisions.  Requirements include, but are not limited to, more stringent and frequent background checks and/or government clearances, segregation of duties principles, role-specific training, monitoring of daily job functions, and sensitive data handling instructions.  Associates in these jobs must follow the specific policies, procedures, guidelines, etc., as stated by the Government Business Division in which they are employed.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $72,744 to $109,116.

Locations: New York.

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Manager

Workshift:

1st Shift (United States of America)

Job Family:

CUS > Service Operations