Manager, Ocean Elite Solutions

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Manager, Ocean Elite Solutions is responsible for identifying and executing opportunities to streamline and accelerate implementation processes through the creation of standardized documentation and best practices applicable across all Ocean Elite customers. In addition to internal coordination, the manager engages directly with customers and external providers to ensure operational excellence and alignment with client expectations. The Manager, Ocean Elite Solutions also supports the director in scaling Ocean Elite resources globally and serves as a delegate in their absence to maintain continuity and leadership.

Responsibilities

• Oversee origin activities including operational training, supplier onboarding, performance tracking through key performance indicators (KPIs), and the development and maintenance of standard operating procedures (SOPs).
• Support the Director in managing all aspects of the Infor Nexus solution within AIT, including facilitating and leading operational and commercial training, and coordination with the software provider.
• Lead or delegate testing efforts for Infor Nexus (INFX) and CargoWise (CW) integrations to ensure seamless client onboarding and system functionality.
• Collaborate with global implementation teams to support new business launches for Ocean Elite, including milestone planning, exception handling, and testing protocols.
• Contribute to the design and deployment of global Ocean Elite data tools, including reports and dashboards that drive visibility and performance insights.
• Assist in optimizing the Infor Nexus platform to enhance usability, operational efficiency, and profitability across the organization.
• Partner with global IT teams and Infor Nexus to maintain optimal integration between Infor Nexus and CargoWise platforms.
• Champion continuous improvement initiatives aimed at increasing product effectiveness and operational excellence.
• Support the Director in scaling Ocean Elite resources globally and serve as a delegate in their absence to ensure continuity of leadership and decision-making.
• Performs other duties as assigned
• Complies with all policies and standards

• The wage range for this position is $107,300.00-$154,400.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Qualifications

Education• Bachelor's Degree or equivalent work experience (Required) Experience• 5+ years freight forwarding experience (Required) and• 5+ years management of direct or indirect reports in a large scale operational organization (Required) Knowledge, Skills, and Abilities• Demonstrated proficiency in Infor Nexus, with specific experience in Logistics Service Provider (LSP) modules. High• Advanced competency in Windows OS and Microsoft Office applications (Excel, PowerPoint, Outlook, Teams). Medium• Ability to effectively use Excel for data analysis, reporting, and dashboard creation to support Ocean Elite performance metrics. Medium• Proficient use of CargoWise for shipment visibility, milestone tracking, and exception management. High• Maintenance of seamless integration between CargoWise and Infor Nexus platforms with the ability to identify and resolve data discrepancies between systems. High• Development and deployment of Ocean Elite dashboards and reports that provide actionable insights and show achievement of defined KPIs for origin activity, including supplier compliance, SOP adherence, and operational efficiency. Medium• Intermediate understanding of Electronic Data Interchange (EDI) protocols and workflows. High• Ability to translate business requirements into technical specifications and communicate effectively with IT and vendor teams. High• Ability to accurately execute new business implementations in a timely manner, including milestone setup, exception handling, and testing. High• Create standards and define measurable gains in system efficiency, dat