Sr. Technical Services Project Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.


Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada.

About the opportunity
The Services Group provides dedicated and continuous remote yet hands-on, solution oversight to guide clients through the technical aspects of Dayforce implementation. Our team helps clients achieve a positive go-live experience by monitoring the project and aligning it with everyone’s primary goal – using Dayforce effectively and near-effortlessly from day one. Comprised of consultants working independently on client projects around the world, our Services group is connected by a sense of camaraderie, we are grounded in a sense of belonging and an amazing remote-work culture.
As we undergo an exciting growth period, we are looking for experienced Senior Project Managers who can oversee multi-faceted, multi-location implementation projects; people who are solution-oriented, proactive, change management experts.
You will make a profound contribution to the work we do with clients, working in close collaboration with internal and external teams to manage deliverables, executive level communications, timelines, and budgets. You will oversee and manage multiple projects for enterprise clients with more than 6,000 employees.

What you’ll get to do
• Manage customer specific engagements to implement Dayforce HCM solutions
• Drive the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction
• Manage multiple concurrent projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery
• Build a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success
• Deliver Organizational Readiness consulting in support of Ceridian’s Organizational Readiness toolkit
• You will apply Dayforce’s methodology to manage multiple concurrent projects ensuring quality, on-time, and on-budget implementation. You will act as the project governance checkpoint between the Dayforce and Customer Sponsors, ensuring leadership on both sides know what actions they need to take, obtaining sign-off on key decisions to keep things moving forward
• You will maintain open lines of communication, availability, and approachability with your customers, securing high satisfaction by delivering projects on time and on-budget. You will influence and motivate the customer project sponsors, having the tough conversations around responsibilities, ownership, and delivery deadlines, verifying and securing buy-in and commitment to accountabilities
• You will coach, mentor, and motivate the team, fostering a collaborative remote and onsite environment across Dayforce and customer team members. You will actively support the growth of your direct reports, conducting formal and informal one-to-ones, performance reviews, setting individual objectives, and assisting with career development.
• You will enhance your skills and knowledge, as well as that of your team and your customers, contributing to the enhancement of Dayforce implementation methodology and PMO, providing feedback on tools and templates, and implementing best practices based on experience, insights, and new learnings

Skills and experience we value
• You have a Bachelor’s degree
• You have 4+ years of experience in project management
• You have 2+ years of experience in an HCM or ERP SAAS environment
• You have a PMP/PMI certification
• You are proficient with the MS Office Suite and have exposure to relational databases and SQL
• You have worked with one or more of the following applications: Dayforce, SalesForce.com, an ERP such as SAP, Oracle HR/Payroll, PeopleSoft, JD Edwards; and an HRIS such as Kronos, Workbrain, etc
• You have expertise in:
◦ Managing multiple matrixed projects, ideally software implementations in a SaaS / Cloud computing environment
◦ Business process mapping
◦ Change management
◦ Consulting with c-level executives and upper management to communicate implementation project issues, solutions, and work aro