Channel Solutions Systems Advisory Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Individual contributor with high level of expertise responsible for promoting distribution systems standards in support of distribution data and analytics needs through advanced knowledge of CNA’s products and services and internal management information reporting requirements. Provides distribution systems related technical guidance and formally leads teams on a project basis. Advises and develops designs, system configuration and/or integrates distribution data solutions to complex business problems.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Evaluates defined client area requirements and processes for application changes to system configuration, data values or complex structures. Performs system analysis, develops recommendations and approves requests to ensure that changes comply with systems governance policies, corporate data policy and/or reporting needs. Designs high level, functional and detailed designs for distribution systems and data solutions. Consults with client and application areas to analyze system usage and end-to-end system capabilities, identifies risks, optimization alternatives and recommends and/or executes resolution.
• Drives accountability for system and data integrity by developing and executing necessary processes and controls around the inbound and outbound flow of data involving distribution systems.
• Collaborates with management, technical staff, external vendors and subject matter advisors to understand business needs/issues, troubleshoot problems, conduct root cause analysis and develop cost effective resolutions for system and data anomalies.
• Participates in distribution systems architecture discussions and recommends use of existing or new integrations and/or data elements that will enhance current systems and support overall corporate and business objectives.
• Remains externally focused by providing technical consultation and advisory services to clients and management to ensure development of efficient systems utilizing established procedures and methodologies. Influences the development of distribution systems policy.
• Participates in or leads systems related projects including identifying business requirements, requirements management, functional design, prototyping, process design including scenario design, flow mapping, testing, training, conversion, defining support procedures and supporting implementations.  
• Analyzes, develops, and/or executes specifications for system configuration, data mapping and transformation processes within and between distribution systems and its dependent upstream/downstream applications.
• Verifies accuracy of system configuration, set-up data, business processes, reports changes and data transformation processes.  
• Ensures adequacy of test plans and monitors application testing results associated with systems processes its dependent applications.
• Utilizes systems reports and/or metrics from applicable systems to review current processes, identify issues, determine resolution and/or escalate problems that require system or process improvements.

Reporting Relationship

Typically Reports to Director or above.

Skills, Knowledge & Abilities

• Strong functional knowledge and ability to understand inter-dependencies between CNA systems functions/modules (such as Salesforce, Varicent, CHAMP, Looker, ThoughtSpot, Power BI, ECF).
• Extensive experience with business process and other systems configuration, building reports and understanding integration concepts to/from all systems.
• Solid analytical and problem-solving skills.
• Solid communication, interpersonal and presentation skills to work effectively among all levels of internal/external partners/clients.
•  Ability to multi-task in a fast-paced dynamic workforce.
•  Ability to work independently as well as in a team environment.
•  Possesses advanced abili