Technical Support Representative III: CRM Synapsys
Jack Henry & AssociatesAbout the role
At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.
Jack Henry is seeking a technical problem solver that has CRM, banking and/or credit union industry experience. This person will bridge the gap between financial operations and technology, troubleshoot complex application issues, and deliver exceptional client support.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Louisville, KY; Charlotte, NC; Birmingham, AL; or Cedar Falls, IA.
This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you’ll be responsible for:
- Troubleshoot software, system, data, and integration issues for banks and credit unions
- Analyze application, SQL, server, and network-related problems to identify root causes
- Collaborate with clients, internal teams, and technical resources to resolve complex issues
- Document findings and solutions while maintaining service level commitments
- Provide exceptional customer service and build trusted client relationships
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 4 years of experience in a bank, credit union, or financial services in a customer service, technical support, or software implementation role.
- Strong customer service and communication skills
- Ability to serve in an after-hours on-call rotation.
What would be nice for you to have:
- Strong technical troubleshooting, problem-solving, and root cause analysis skills.
- Experience supporting Windows servers, PCs, networks, and enterprise software applications.
- Knowledge of SQL, databases, data analysis, and data validation concepts preferred.
- Ability to troubleshoot system integrations, interfaces, and data-related issues.
- Experience supporting business-critical, client/server, and web-based applications in a client-facing environment.
- Proven ability to analyze, diagnose, and resolve complex software and technical issues.
- Strong customer service, communication, documentation, and organizational skills.
- Effective time management skills with the ability to prioritize and manage multiple cases while meeting service level expectations.
- Ability to quickly learn new technologies, products, and business processes.
- Collaborative team player who can work independently and is committed to continuous learning and knowledge sharing.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
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