Senior Manager, Service Center (Breakbulk)

What you’ll need to succeed as a Senior Service Center Manager, Breakbulk at XPO

Minimum qualifications:

• 5 years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
• Experience leading a minimum of five direct reports and large teams
• Experience managing a P&L to achieve financial objectives
• Experience in engaging customers and developing an account base
• Demonstrated knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules
• Experience with Microsoft Office, including performing and directing moderately complex analyses in spreadsheet and database programs such as Excel and Access 
• A valid driver’s license and the ability to drive without time-of-day restrictions
• Available to work a variety of shifts, including days, evenings, overnights, weekends and holidays and to travel as needed

 

Preferred qualifications:

• Bachelor’s or Master’s degree in business or a related field, or equivalent related work or military experience.
• 7 or more years of leadership experience in a distribution, supply chain, procurement, maintenance or transportation service company
• Forklift experience
• Capable of effectively managing vendor and customer relationships at all levels
• Anticipate long-term challenges and trends, understand implications of decisions and translate ideas and concepts into practical applications using critical thinking skills
• Strong problem solving and analytical skills with the ability to action plan and make data-based decisions
• Exceptional verbal and written communication, group presentation and administrative skills

 

 

About the Senior Service Center Manager, Breakbulk job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

 

What you’ll do on a typical day:

• Lead all employees working at the breakbulk facility; Recognize and manage employees’ performance, lead situational and competency awareness and develop talent
• Respond promptly to customer inquiries and concerns and ensure a high level of customer satisfaction. Analyze performance metrics and identify areas for improvement to enhance overall quality and service levels
• Own and achieve P&L goals for the facility, including coaching to Key Performance Indicators
• Lead your leadership team to plan the daily and long-term labor needs to ensure freight is transported on time and damage free
• Provide clear and frequent updates to all employees about breakbulk productivity and company policies and procedures
• Conduct regular team meetings to foster employee engagement and address any concerns
• Identify and implement cost-saving initiatives to improve the operation and drive sustained profitability
• Establish a safety mindset and culture. Ensure the cleanliness and safety of