Senior Business Operations Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

Global Business Operations team at ServiceNow owns and supports New Product Introduction, New Services Introduction, Pricing Strategy & Operations for the entire company.

Role

We are looking for a Senior Business Operations Manager who can be a trusted advisor to the Senior Director, Business Operations and a respected partner to cross-functional peers. This role will have high visibility and involvement in both strategic and operational aspects of the company wide initiatives. Further, we are looking for someone with the experience, innovative DNA, and leadership skills to own operational responsibilities as well as lead the execution of highly cross-functional programs to support the tremendous growth company is going through.

What You’ll Get To Do In This Role

• Drive the strategy, planning, and budgeting for the Global Business Operations Team in alignment with the Corporate and Ops strategic priorities
• Work across leadership teams to define and manage an annual portfolio of initiatives and KPIs aligned with strategic priorities and key objectives
• Drive the periodic business performance review (QSR, QBR, Monthly Executive Package) and other team initiatives and sprints that help improve team’s performance and efficiency
• Support other Biz Ops related responsibilities such as headcount planning, site strategy, program governance, offsite, all-hands, extended staff execution
• Serve as a key advisor and thought partner to the Operations, BU, & Sales leaders
• Own and lead corporate wide Go to Market and operational initiatives that drive operational excellence, sales effectiveness, revenue growth, digital transformation, and better customer experience
• Collaborate closely with BU, Sales, Operations, Finance, Legal, and other cross-functional leadership to identify, analyze, and act on critical business challenges and opportunities
• Build an intimate understanding of the business’s key drivers, proactively proposing ways to increase business performance and efficiency
• Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
• Own and drive the execution, reporting, and reviews of the strategic New Product Introduction (NPI) initiatives at different level across many GTM functions across the company
• Be part of a small, but mighty team to support the Company’s hypergrowth
   

Qualifications

What We’re Looking For In You

• 12+ years of relevant work experience, preferably in technology strategy, operations, finance, and program management functions
• Strong leadership, execution, partnering, and influence abilities
• Top-notch business process and financial understanding, data analytics and problem-solving skills, with an ability to synthesize disparate information and data into actionable recommendations
• Track record of partnering cross-functionally to deliver quality results
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Ability to understand b