Leader, Merchant Bank Service Management

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Leader, Merchant Bank Service Management to join our ever-evolving SMB Commercial team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Commercial team creates value for businesses of every size and industry – from globally recognized brands to new start-ups. They seek out new opportunities to unleash the potential of our new and existing customers.

What you’ll own

Our Merchant Bank team is looking for a dynamic leader for our Service Management team in Cincinnati, OH. This team is focused on providing an excellent partner experience by managing relationships and service delivery for our partner’s financial institutions.

• Lead a team of professionals managing relationships and service delivery

• Service Managers are the direct line of contact for our bank partners day-to-day/operational contacts for the bank partners, in any aspect of their business related to the Worldpay relationship.  This includes responding to inquiries and providing weekly and monthly status and reporting.

• Management of Service Management requests, workloads, partner assignments and escalations as applicable

• Support our Partner Management team in various aspects of program or project updates, including monthly calls with our bank partners as needed

• Weekly and monthly reporting, both internal and external

• Facilitate monthly presentation to the Merchant Bank Leadership team on overall partner satisfaction and RAG status

Where you’ll own it

While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.  This role will be based at our headquarters in Cincinnati, OH.

What you bring

• Display sound leadership skills with proven success to motivate and coach professional level staff and/or proven cross-functional program leadership.

• Payments or financial services background

• Demonstrate strong decision-making abilities and strong business judgement

• Proven track record in client relationship management

• Strong communication skills

• Ability to establish and maintain effective working relationships both internally and externally

• Workload and workforce management/time management experience

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by