Event Services Coordinator

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Support and act as liaison for park Special Events Sales team for client event planning and development.
• Interface with clients and various park departments on the phone, by email and in person.
• Assist with reporting, presentations, warehouse inventory and on-site event coordination.
• Enthusiastically represent the organization by displaying a positive attitude, high level of energy and commitment to quality throughout all aspects of the job.

• Participate in weekly catering meeting to review BEOs of upcoming events with Culinary team 

• Participate in bi-weekly interdepartmental meeting to ensure topline awareness of all incoming paid events, and any in-park activity that may impact the flawless execution of group’s plans 

• Participate in weekly Marketing task force meeting as contributing member of department 

• Perform various pre-event tasks including creating BEO, banquet check, ticket orders, FedEx, event diagramming, and post-event tasks including event recaps and final billing 

• Onsite coordination of events including private park rentals, corporate and school picnics, meetings and dinner parties, from event set-up through breakdown  

What it takes to succeed:

• Carry out administrative duties to support Events Sales & Services team.
• Facilitate client and team requests.
• Organize, prepare and execute sales presentations, trade shows and trainings to assigned market.
• Answer phone/email and responds to client questions and event inquiries.
• Prepare written correspondence and mailings.
• Manage inventory of event collateral and supplies.
• Manage event ticket processing and mailing.
• Compile sales reports, sales channel attendance, revenue reports, and account tracking reports.
• Coordinate on-site picnics and special events.
• Participate in meetings and assist in the coordination of industry events, park familiarization tours, and key Special Events projects.
• Assist in the development of all park event communication documents, including, but not limited to, prospectuses, banquet event orders, checklists, signage, and production elements.

What else is important: 

• Must have an Associate's degree, or equivalent, from a two-year college or technical school or one year related experience; or equivalent combination of education and experience.
• Must have two years of related experience/education.
• Must have excellent relationship-building skills with the ability to establish and create relationships at all levels with clients and prospect organizations.
• Must have high-level presentation and communication skills with the ability to convey important ideas and concepts to senior leadership, as well as group training and industry missions with high-level executives and clients.
• Must have the ability to self-start and work independently, as well as in a team environment.
• Must be proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Must be able to create reports, links, and formulas in Excel.
• Must possess excellent time management and prioritization skills.
• Must be able to read, analyze, and interpret general business documents and periodicals.
• Must be able to write reports, business correspondence, and procedure manuals.
• Must have strong organizational skills.
• Must be able to handle multiple tasks at the same time in a fast paced working environment.
• Bachelor's degree preferred.
• Travel industry sales, marketing, and hospitality experience preferred.
• Experience in Delphi.fdc a plus.

Must be available 5 weekdays of unrestricted availability, averaging 28 hours per week and up to 40 hours per week, to include some weekends and some late evenings.

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits<