Mgr, Prod Mgmt WW DSP Salesforce, WW DSP Quality & BC Enablement

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.

We are looking for a Manager, Product Management – WW DSP Salesforce in our Last Mile organization. The WW DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will drive the strategy to consolidate Salesforce as the bedrock for supporting the program. You will help maximize the value Last Mile derives from Salesforce by training the organzation, leading, and implementing strategic projects to enhance our Salesforce org. You will establish mechanisms to increase platform adoption, identify risk, and maintain a high bar for delivering reliable and secure solutions that work backwards from customer needs. This person will deliver improved internal and external workflows through the creation of new features, key data sets, enhanced reporting mechanisms, and cross-functional partnerships with existing product and program teams to optimize the user experience in Salesforce.

This role will involve working flexible hours and travel (approximately 15%-30% on average depending on business projects).


Key job responsibilities
• Support Last Mile business develop three year plan on how to leverage technology, with a focus on Salesforce, to drive business objectives
• Define and improve strategies for how to optimize Salesforce usage in Last Mile
• Develop and deliver on a coherent strategy, including design, user requirements, market assessments, scalable delivery plan, and adoption strategy
• Develop and grow a Product team to continue delivering value to our customers
• Engage customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives.
• Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners and program teams
• Recommend new product features, workflows, and ideas to influence Salesforce platform adoption and utilization
• Collaborate with cross-functional partners to improve tools and productivity
• Identify risks that threaten project success and develop mitigation plans
• Gather business requirements, conduct business process analysis, and manage complex CRM projects.
• Capture and synthesize the Voice of the Customer (VoC) for all new product/feature introductions and leverage this information to prioritize system defects and lead the triage efforts with product development
• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value
• Act as product champion and establish effective relationships with key partners
• Train stakeholders on Salesforce functionality and educate on how to engage with WW DSP Salesforce and DSP Support Tech teams

About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Basic Qualifications

- 3+ years of team management experience
- 7+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product

Preferred Qualifications

- Experience relying on analytics and data to cultivate deep customer empathy, shape product decisions and track effectiveness of change
- Experience working with a cross-functional team across design, operations, and engineering team to meet high-reaching goals
- Master's degree
- 5+ years of team management experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.