Document Management Senior Engineer - Customer Communication (REMOTE)

GEICO's PaaS organization is seeking an experienced Engineer to join the Document Management/Customer Communication Team. You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission, while co-creating the culture of psychological safety and continuous improvement.

The Senior Engineer is a key member of the Document Platform engineering staff working across the organization to provide strategic document solutions for both internal and external customers. You will work with business and product partners to create, maintain, and assign insurance related documents across all states in which we do business. Our team thrives in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate is adaptable and has experience with enterprise document management systems.

Position Responsibilities

• Use document management tools to create and maintain GEICO’s enterprise document library

• Coordinate and collaborate with product managers, engineering team members and product team to solve complex problems

• Monitor data platform performance, analyze metrics, and iterate on features to optimize user experience and business outcomes

• Manage business initiatives across functional teams through the entire product lifecycle

• Always push for engineering excellence; Consistently share best practices and improve processes within and across teams

• Provide ‘on-call’ support for Production systems, servers, and applications

Qualifications

• Proficient with enterprise document solutions (preferably Smart Communications and OpenText products)

• Demonstrated ability to perform high-level content development for CCM tools

• Proficient in one or more programming languages such as Java, .NET, or Python

• Understanding of orchestration services

• Ability to analyze and estimate at a high level

• Ability to excel in a fast-paced, startup-like environment

• Strong oral and written communication skills

• Strong problem-solving skills

• Understanding of document management tools, DevOps, and product/software development lifecycle

Experience

• 2+ years of enterprise document development

• 2+ years of experience with architecture/design of complex document platforms

• 2+ years of experience with AWS, Azure, or another cloud service

Education

• Bachelor’s Degree in Information Technology or related field, or equivalent experience

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Annual Salary

$90,000.00 - $185,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work mak