Room Service Server

The primary role of the Guest Room Dining Server is to adhere to hotel specifications and standards in maintaining the highest standards possible for guests by ensuring quick, efficient, and professional Room Service. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.  

Duties/Responsibilities: 

• Accurately and quickly take and place orders and input them into the POS system ensuring any special requests or modifications to the kitchen. 

• Retrieve tables and trays.  

• Prepare cocktails 

• Set up, deliver, and present VIP amenities.  

• Set-up Hospitality Rooms.  

• Obtain signature or payment for all deliveries.  

• Attend all designated staff meetings and training sessions.  

• Memorize menus, specials, and service times.  

• Complete shift side work and drop receipts.  

• Be pleasant, smile, and greet all guests, using surnames when possible.  

• Attend to and anticipate guests’ needs.  

• Maintain knowledge of hotel features/services/outlets, hours of operation, etc.  

• Achieve objectives through direction and delegation.  

• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.  

• Maintain confidentiality and security of all guests and general hotel information.  

Required Skills/Abilities: 

• Minimum of one year experience in customer service or the foodservice/hospitality industry. 

• Excellent Telephone and Email communication etiquette 

• Excellent written and verbal communication abilities. 

• The ability to provide an excellent level of customer service, even in stressful situations. 

• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time. 

• Willingness to work long hours, irregular schedules, weekends, and holidays.  

Education and Experience: 

High school diploma or equivalent. 

Physical Requirements: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds. 

• Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch. 

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.