Senior Commercial Loan Servicing Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative in Commercial Banking Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Maintain Service Asset Based Lending commercial loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)
• Perform complex administrative and customer support tasks by managing daily schedules
• Recommends process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Escalates complaints as needed to management
• Provide training and guidance to less experienced loan servicing representatives
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Will work within department SLA's
• Supports a portfolio of approximately 60+ clients and related participating banks
• Process assigned Tranche setups using the appropriate base rate and tenure
• Process required interest and fee entries and adjustments
• Process participation settlements
• Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of asset-based lending experience
• 2+ years of accounting or finance experience
• Commercial lending experience
• Ability to review and interpret complex wholesale commercial loan documents
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills
• Prior banking experience

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 5000 Riverside Rd, Irving, Texas
• 1525 W WT Harris Blvd, Charlotte, North Carolina

Other Information:

• Position locations listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

Posting End Date: 

5 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable