Senior Manager-Risk GNS Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This newly created position will play a critical role in owning and managing GNS wide Business Operations activities particularly relating to Governance, remediation and reporting.

This role is part of a newly built high profile, fast paced and business critical team which will be focused on ensuring a strong risk management environment within GNS.

The successful candidate will report directly to the VP, GNS Business Operations and will work with GNS teams across geographies leading a range of high impact initiatives and ongoing risk management and governance processes.

Key Responsibilities:

     ·      Play a key role in coordinating the preparation for GNS Deal Council and GNS Risks Management Forum

     ·      Lead the reporting and monitoring of open OREs across GNS

     ·      Identify common ORE root causes; launch and lead initiatives to address identified root causes

     ·      Own and active manage GNS partner inventory ensuring accurate and up to date information with strong data governance

     ·      Support the build and roll-out of a CRM tool for GNS migrating key processes across the prospect and partner lifecycle into this new tool

     ·      Project manage GNS efforts in relevant IAG audits and FRB engagements as needed

     ·      Help drive awareness, consistency and standardization across GNS teams on the above-mentioned processes

Qualifications:

     ·      Strong project management experience with ability to influence and drive change  

     ·      Self-starter with excellent problem-solving skills and critical thinking  

     ·      Proven ability to understand complex end to end processes

     ·      Output oriented mindset and working well under pressure to execute at pace

     ·      Excellent written and verbal communication skills, confident presenting to senior management & creating compelling messaging to drive change  

     ·      Strong relationship management skills across stakeholders of all levels  

     ·      Flexibility to quickly adapt to a dynamic and changing environment. Ability to re-focus according to business wide strategic priorities

     ·      5+ years of experience in compliance, control management or internal audit