Client Relationship Manager - Personal Lines

About HUB 
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB? 
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

•    are seeking a progressive work environment at a rapidly growing organization
•    have a desire to help others protect their future
•    have an entrepreneurial spirit and are challenged by the opportunity to grow the business 
•    are focused on learning and development to enhance your industry knowledge and expertise
•    are a self-starter willing to invest time and energy to learn the technical aspects of our business
•    believe in integrity and building success by developing relationships with others

CLIENT RELATIONSHIP MANAGER

This role requires an individual who is professional and who displays the drive, determination, and self motivation to build a business. Specifically, your mission will be to service and maintain existing Personal Lines accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

• Provides a high level of support to our Sales staff in obtaining, maintaining, and expanding business

• Responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures

• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues

• Responsible for overall retention of accounts in assigned book of business

• Develops new business from existing accounts and assigned leads and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate

QUALIFICATIONS

• 1-2 years of experience in professional environment, Insurance/agency industry preferred

• Current state P&C license preferred, or must obtain the required state insurance license within 60 days of employment.

• High School diploma or equivalent; AA and/or college degree preferred

• Superior customer service and problem solving skills

• Excellent oral and written English communication skills

• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

• Ability to work in a positive team environment

• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required

• Bilingual a plus

BENEFITS/COMPENSATION

• A rewarding job that helps local businesses in the community

• Medical/dental/vision/life insurance, 401k matching program, Health Savings Account funding, and voluntary insurance options

• Generous time-off policies (2 weeks of vacation + Personal/Sick/Floating Holidays)

• A work/life balance because that’s important for all of us

• Learn from the expertise of your coworkers 

• Growth- HUB is growing, and so c