Senior UX Designer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

The Senior UX Designer orchestrates complex user journeys and crafts experiences which serve the needs of the user and business owner alike.

The Senior UX Designer drives projects from concept to completion in collaboration with a Design Partner, Product Manager, Tech Lead and Product Owner. The Senior UX Designer acts as the user voice, refining concepts with key stakeholders. The Senior UX Designer is expected to create the solutions’ UX vision by following UX best practice, bolstered by User Research and to test their prototypes prior to and following all the way through delivery to ensure a high quality of output according to Global Payments’ standards.

Essential Duties

The Senior UX Designer works on projects with the potential to have an impact on our digital solutions.

The Senior UX Designer is an advocate for the user on every project ensuring we are solving the right problems. The Senior UX Designer has to understand the project objectives, user needs, and overall product strategy. The Senior UX Designer refines the concept with key stakeholders.

• Be the user voice on all digital solutions concept (from discovery through to design and implementation)

• Run user interviews, validate personas for concepts and define user goals

• Create task flow, user journey and prototype UI inline with GP standards 

• Follow implementation with development team

• Follow and contribute to the Global Payments Design System

• Work on multiple critical project initiatives for Global Payments ecommerce proposition and product family, ensuring a unified experience for customers and business users.

• Develop artifacts such as wireframes, process flows, flow charts, functional specifications, prototypes, sketches, storyboards, scenarios, and personas

• Collaborate and evolve designs working with internal and external business customers

• Work closely with Marketing, Product Management and Product Development to foster an environment of multidisciplinary collaboration and creative problem-solving

• Keep abreast of industry and user experience trends, best practices, and technology and promote them within the team

• Design application content supporting both desktop and mobile rendering

• Cross-Functional Release Team (PRT) participation

• This list is not all-inclusive as additional duties may be assigned by the supervisor.

 Required Qualifications

• 4+ years as a user experience designer for web and mobile applications

• Contributed to multiple shipped products

• Strong visual communication skills - ability to create sketches to present your ideas quickly and to iterate on the fly

• Ability to create rough prototypes as well as high fidelity prototype/visual design comps using tools such as Figma or HTML/CSS

• Strong working knowledge of Figma and associated design tools 

• Experience with user interface design patterns, interaction design and standard UCD methodologies

• Experience with creating task flow, user journey and customer journey

• Ability to run user test and to analyse data from user research

• Strong attention to detail

• Strong written and verbal communication skills with a creative mind

• Understanding of common software project management and development practices in an agile environment

• Proactive, dynamic and open to feedback

• Enjoy working as a team member as well as independently

• Knowledge of the payment industry is a plus