Account Manager IT

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Frontline Sales person responsible for the execution of agreed sales and profitability targets established by the BU within the assigned sales WOOD area by acquiring new business and maintaining existing customer

Key Accountabilities

• Manage a portfolio of  Wood customers, in a designated area, to execute sales plan.
• Systematically screen customer base for new opportunities, generates leads and maintains pipeline.
• Identify, plan and develop new customers in line with business development plans/targets.
• Provide appropriate and agreed level of contact, service and support to ensure sales target are met.
• Monitor sales against agreed targets on a regular basis to ensure they are met and where necessary the need for remedial actions are identified, reported and implemented
• Plans own visit schedule in line with agreed customer service levels for that customer segment
• Manage sales support activities in designated area.
• Collects, reports and analyzes the customer feedback /information on present as well as future marked trends in the context of possible further market penetration.
• Identifies, targets and implements the approved sales strategies in the assigned marketplace.
• Coordinates own visit schedule with the assigned Technical Representative.
• Plans, executes and reports on the sales activities in the assigned sales area.
• Promotes the positive company image and develops long-term relations with the customers.
• Identifies business opportunities, pinpoints and tries to resolve existing and/or potential problems and requests support from the upper management.
• Delivers periodical progress reports and proactively submits recommendations regarding the improvements in the approach to the marketplace.
• Cooperates with the other departments in the implementation of approved BU service solutions.

Responsabilies

• Proactively informs the upper management about the required sales support level (including marketing, technical, logistics and control) and cooperates in and coordinates the implementation of the defined activity.
• Systematically up-dates CRM with valid, accurate and complete customer-related information
• Has expert knowledge on the features and benefits of available products/services.
• Cooperates with technical representative in educating customers on technical requirements of available product lines, IT support tools and non-paint assortment.

• Monitors and reports on the status of formal customer complaint procedure handling.
• Gets familiar with all applicable corporate as well as site policies/procedure with regards to personal conduct/HSE standards and acts in compliance with all regulations.

Requirements

• University-educated or specific education on college/university level
• In-depth knowledge of the Wood market and the products
• Several years of relevant experience in paint or other manufacturing business
• Some technical knowledge of coatings
• Native Italian language
• Fluent English (oral and written)
• Good Knowledge of Office (Word, Excel, SAP) systems
• Customer focused
• Strong results orientation
• Strategic mindset
• Strong leadership abilities
• Excellent influencing skills
• Excellent communication skills
• Ability to manage multiple deadlines
• International spirit and culturally aware
• Good team worker
• Analytical approach to problem solving
• Ability to understand technical concepts
• willing to travel 
• basic knowledge relating to health and safety matters under the current Italian legislation

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable.