Director, Product UX/Design

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  

POSITION TITLE

Director, Product UX/Design

POSITION LOCATION

New York, NY (Hybrid)

YOUR ROLE

We are seeking a visionary and experienced Director of Product UX/Design to lead our design strategy and team. This critical leadership role will be responsible for defining and driving the overall user experience across all CareScout Services products and platforms. You will mentor a talented team of UX/UI designers and researchers, establish best practices, champion user-centered design principles throughout the organization, and collaborate closely with Product Management, Engineering, and Marketing to deliver intuitive, engaging, and effective user experiences that align with our business objectives.

What you will be doing

• Leadership & Team Management:
  • Lead, mentor, manage, and grow a high-performing team of UX/UI designers and user researchers.
  • Foster a collaborative, innovative, and inclusive design culture.
  • Set clear goals, manage workloads, provide regular feedback, and oversee the professional development of team members.
  • Define hiring needs and participate actively in recruitment.
  • Experience in budget planning
• UX Strategy & Vision:
  • Define and articulate a clear vision for the user experience across all CareScout services products and digital touchpoints.
  • Develop and execute a comprehensive UX strategy that aligns with product roadmaps and overall business goals.
  • Champion user-centered design thinking throughout the company, ensuring the user's voice is central to product development.
• Process & Best Practices:
  • Establish, implement, and refine design processes, workflows, and standards (including research methodologies, information architecture, interaction design, visual design, and usability testing).
  • Oversee the creation, maintenance, and evolution of our Design System to ensure consistency and efficiency.
  • Ensure the delivery of high-quality design outputs.
  • Conduct user journey mapping and lean UX workshops.
• Cross-Functional Collaboration:
  • Partner closely with Product Management leaders to understand user needs, define product requirements, and align on priorities.
  • Collaborate effectively with Engineering teams to ensure design feasibility and faithful implementation.
  • Work with Marketing and Sales to ensure brand consistency and a cohesive customer journey.
  • Present design concepts, strategies, and research findings persuasively to stakeholders at all levels.
• User Research & Insights:
  • Oversee the user research function, ensuring that qualitative and quantitative insights continuously inform design decisions.
  • Stay abreast of UX trends, emerging technologies, competitor experiences, and industry best practices.
• Execution & Oversight:
  • As a hands-on designer create UX/Design concepts, wireframes, journeys, and navigation flows
  • Ensure design projects are properly scoped, resourced, and delivered on time.
  • Oversee and ensure the quality of design deliverables, including user flows, wireframes, information architecture documentation, mockups, prototypes, research findings, etc.

What you bring

• 10+ years of experience in UX/UI design, product design, or interaction design, with a significant portion focused on digital products for B2B and B2C audience.
• 5+ years o