Database Principal Support Engineer - Scalability and ODA

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level - IC4

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

 

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

 

Primary Skills:

    7+ Years of experience in Database management especially Database and SQL performance tuning, data warehouse & Multi-tenant Architecture
    Hands-on experience with oracle database administration, database and sql performance tuning, and CDB/PDB
    Hands-on experience in identifying performance and related issues, working on the root cause and providing appropriate and feasible solutions to customers.
    Experience in operating systems (Linux, Solaris), networking and Oracle linux preferred.
    Exposure to work on performance issues related to CPU, Storage, Network and other aspects apart from database layer.
    Good working knowledge of working with  low level traces, 10046, 10053 and other related Trace files.
    Data warehouse and related performance tuning.

Desirable Skills :

    Proficient in Oracle RDBMS 12c-19c
    Oracle Database and Cloud certification would be a plus.
    Working experience of identifying Infrastructure performance issues directly related to database performance.

Customer Management Skills :

    Ability to understand customer problem and provide technical solution in timely manner
    Ability to understand customer urgency and sensitivity of problem
    Ability to view customer situation holistically instead of just single transaction
    Ability to speak confidently and communicate clearly with customer and customer management
    Ability to work well with demanding customer environment and delight customer
    Strong verbal and written communication skills.
    Strong adherence to Process and be process champion

Summary of the Role:
    In this role, you will troubleshoot and resolve simple to highly complex technical issues related to Oracle Database Performance, Data Warehouse & related technologies.

    This position is available in United States(US) and Orlando(Florida USA), Job timings would be 8:30 AM To 530 PM EDT hours.
    Position offers Overtime for weekend work.

Qualifications displayed in the job posting  

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity. 

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opini