Senior Advisor, Cyber Operations & MSP Engagement

SUMMARY

The Senior Advisor, Cyber Operations & MSP Engagement is responsible for supporting the growth, operational success, and ongoing engagement of Managed Service Provider (MSP) clients utilizing Arete's Managed Detection and Response (MDR) services. This role serves as the primary operational point of contact for MSP clients, helping ensure successful onboarding, service adoption, operational alignment, and overall client satisfaction.

Reporting to the Vice President, Global Cyber Operations, this position combines cybersecurity operations expertise, client relationship management, and business development support. The Senior Consultant works closely with MSP clients, Cyber Operations, Service Delivery, and Sales teams to optimize service delivery, address operational requirements, identify opportunities for growth, and support the acquisition of new MSP clients.

This role balances operational leadership and technical expertise with revenue growth responsibilities and is expected to participate directly in client engagements, technical discussions, service enhancement initiatives, onboarding activities, and sales support efforts. The Senior Consultant plays a key role in expanding Arete's MDR presence within the MSP community while ensuring a high-quality experience for existing MSP clients.

ROLES & RESPONSIBILITIES 

MSP Client Growth & Business Development

• Support the growth of Arete’s MSP client base through business development activities, market engagement, and collaboration with Sales.
• Identify, qualify, and develop new MSP opportunities that align with Arete’s MDR service offerings.
• Participate directly in sales pursuits, solution development, client presentations, and technical discussions.
• Represent Arete at industry conferences, webinars, trade events, and business development activities.
• Monitor market trends, competitive offerings, client requirements, and emerging technologies to identify opportunities for service expansion and growth.

Cyber Operations Leadership

• Support the operational delivery and advancement of cybersecurity services including Managed Detection and Response (MDR), Extended Detection and Response (XDR), Threat Hunting, Security Operations Center (SOC) services, Penetration Testing, and Vulnerability Management, and other MSS services.
• Provide technical leadership and subject matter expertise across Cyber Operations initiatives and client engagements.
• Collaborate with internal Cyber Operations teams to improve service delivery quality, efficiency, and client outcomes.

Service Development & Operational Excellence

• Support the enhancement and evolution of Arete’s managed security service offerings based on client feedback, operational experience, and market demand.
• Develop and maintain scalable service delivery frameworks, operational playbooks, client enablement materials, and service delivery best practices.
• Establish and monitor operational key performance indicators (KPIs) related to MSP client satisfaction, retention, service adoption, and operational effectiveness.
• Drive continuous improvement initiatives that increase scalability, consistency, and service delivery quality across the MSS operations related to MSP client delivery.
• Support the development of go-to-market strategies for new and existing cybersecurity services.

Client Engagement & Relationship Management

• Serve as a trusted advisor to MSPs, MSSPs, and key stakeholder groups.
• Build executive and operational relationships that support long-term growth and client retention.
• Promote the adoption of Arete’s managed security services through strategic engagement, operational guidance, and client success initiatives.
• Support client success initiatives through proactive engagement, issue resolution, and service optimization.
• Develop strong customer references and success stories that support Arete’s growth objectives.

Leadership & Team Development

• Lead, mentor, and develop cybersecurity professionals supporting MSPs and Cyber Operations initiatives.
• Provide direction, coaching, and performance management for assigned direct reports.
• Identify resource requirements and support future team growth and organizational development.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Contribute to workforce planning, knowledge sharing, and professional development efforts.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Product & Engineering, and Finance teams to achieve business objectives.
• Align operational capabilities with customer r