Director, HCM Client Consulting

Job Posting End Date: September 05

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This role is responsible for directing the operations of our HR Connect Consulting team. Responsibilities include identifying and directing HR Connect Consulting strategy, identifying how to leverage HR Connect HCM systems and/or application functionality more effectively on a global basis, proactively directing process improvements and innovative solutions to add value to the business and defining, directing, and configuring systems changes in support of business strategy and process. This role will be responsible for the delivery of our Consulting business which includes working directly with customers to define their Consulting needs and ensuring the team delivers on our promises. Will manage HCM Technical Analyst or HCM Technical Consultant employees including managing performance, providing coaching and performance recommendations to employees.

Principal Duties and Responsibilities

• Directing how to leverage Unum’s HR Connect Consulting team to deliver first in class experience for our customers.
• Proactively recommending and driving process improvements and innovative solutions to add value to the business.
• Provide technical guidance, coaching, and mentorship to HCM Consultants on the team. May manage HCM Analyst or Senior Analyst resources including managing performance and providing ongoing coaching and development.
• Directing the design of and configuring of customer systems changes in support of business strategy and process.
• Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and processes and how technology delivery can change, support, or automate those processes.
• Manage cross functional projects or proofs of concept for HR Connect solutions that require multiple resources, dependencies, and ensuring objectives are delivered on time and under budget.
• Manage HCM Consultants roles on the team to ensure they have the training/certification needed to deliver best in class consulting services
• Direct and drive technology initiatives that span multiple HCM platforms. 
• Consults with product owners and Technical Architects on technology capabilities, product roadmaps and how Unum can best leverage functionality to support business goals and objectives.
• Proactively identify process and/or configuration gaps.  Recommend, influence, drive and implement opportunities to improve the employer experience
• Provide necessary HCM Consultant coverage during high volumes period.
• Influence vendor product direction through active membership and contribution to Community sites.  Develop and build relationships with other vendor customers, product managers and other influencers at vendors. Represent Unum at events, conferences, and user groups.
• Manage technical vendor relationships related to implementation projects and/or ongoing support.  Negotiate with, influence and drive vendors to support Unum and project delivery.
• Document business process, process support tools, training materials and test plans.
• Establish and develop relationships with partners throughout the enterprise, including Information Techn