Senior Product Director, VetConnect Plus

Are you a visionary product leader with a strong track record in healthcare, diagnostics, or enterprise software? Are you energized by the challenge of scaling global platforms and leading high-performing product teams? If so, this is a unique opportunity to lead one of the most strategic applications in veterinary diagnostics.

VetConnect PLUS is the world’s most widely adopted veterinary software platform—used by over half of all U.S. veterinary practices and rapidly expanding globally. As the industry’s only diagnostics application with embedded integrations across all major PIMS (including IDEXX’s four platforms), it serves as a foundational layer for our global diagnostics franchise.

As Director of VetConnect PLUS, you will lead a team of product managers and collaborate closely across commercial, technical, and executive teams—including direct partnership with the C-Suite—to advance our vision for diagnostics innovation. You’ll be accountable for global product strategy, roadmap execution, performance outcomes, and driving platform adoption across our worldwide customer base.

What You’ll Do

Strategic Leadership & Product Vision

• Define and evolve the global product strategy for VetConnect PLUS, aligned to IDEXX’s purpose and long-term diagnostics ecosystem vision.
• Advance a multi-year product roadmap, including platform innovation, AI-assisted diagnostics interpretation, mobile expansion, and integrated customer workflows.
• Serve as a thought leader across IDEXX and the industry on the future of connected diagnostics platforms.

Business & Performance Ownership

• Own key business metrics, including global adoption, utilization, customer satisfaction, and financial performance.
• Collaborate with commercial marketing and GTM teams to drive product-market fit, segment strategies, and utilization growth.
• Align cross-functional efforts to deliver against strategic priorities while managing financial and resource constraints.

Cross-Functional Collaboration

• Partner with engineering, design, implementation, customer success, and regional business leaders to ensure cohesive execution and customer outcomes.
• Collaborate with adjacent product and platform teams (e.g., WebPACS, SmartFlow, rVetLink) to deliver a seamless, integrated user experience.
• Represent the product and platform strategy with senior leadership, including the CEO and executive committee.

People Leadership & Team Development

• Lead and mentor a team of high-performing product managers, fostering a culture of ownership, innovation, and customer obsession.
• Recruit, develop, and retain top talent; create career paths and succession plans aligned to team goals and growth opportunities.
• Drive excellence in product management practices, including market discovery, agile planning, and go-to-market alignment.

In this role, you will need

• 10+ years of progressive experience in product management, preferably in software, healthcare, diagnostics, or life sciences.
• 5+ years in senior or executive product leadership roles, with demonstrated experience managing global platforms or portfolios.
• Proven success in leading matrixed teams, scaling software products, and delivering measurable business outcomes.
• Experience working closely with commercial and GTM teams to drive adoption, growth, and customer success.

Preferred Experience

• Experience with diagnostic information systems, EMR/PIMS, or integrated healthcare software platforms.
• Background in AI/ML application within clinical or diagnostics workflows.
• Familiarity with mobile product development and cloud-native SaaS architecture.

Skills & Competencies

• Strategic thinker with a strong bias for action and outcome orientation.
• Strong financial acumen and experience managing to a product P&L or key performance indicators.
• Effective communicator, able to influence at all levels including C-suite and external partners.
• Demonstrated ability to lead through ambiguity, drive prioritization, and execute in complex, global environments.
• Deep understanding of agile product development methodologies and best practices.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock an