Patient Activation Specialist

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented.

At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives.

Cadence Health is seeking a motivated and empathetic Patient Activation Specialist to support our patients. The primary responsibility of this role is to assist patients in activating their monitoring devices and to provide troubleshooting support for any errors or technical issues. The ideal candidate will possess excellent communication skills, a passion for healthcare, proven sales and customer service experience, and the ability to address patient concerns and provide education during the activation process.

Schedule Requirements:
Monday through Friday schedule
8:00 AM to 5:00 PM Pacific Time Zone

What you’ll do:

• Support patients by assisting them in activating their remote monitoring devices via phone, including blood pressure cuffs, weight scales, and blood glucose meters.
• Provide step-by-step instructions to patients on how to set up and use their devices effectively.
• Address any objections or concerns that patients may have during the activation process.
• Troubleshoot technical issues or errors encountered by patients, ensuring a smooth activation experience.
• Collaborate with healthcare providers and other Cadence team members to resolve complex technical issues and ensure patient satisfaction.
• Maintain accurate records of patient interactions and device activation status.
• Promote patient engagement with Cadence devices and care team to ensure long-term program success.
• Assist with ad hoc projects at the discretion of team leadership.

What you need:

• 2+ years of experience in sales or customer service roles, preferably within the healthcare industry.
• Bilingual proficiency in English and Spanish.
• Proven track record of delivering exceptional service to Medicare patients or members.
• Excellent verbal and written communication skills.
• Ability to effectively address objections.
• Consistent achievement of performance metrics and goals in prior roles.
• A compassionate approach to patient care and a genuine desire to help others.
• Ability to explain technical concepts in a clear, patient-friendly manner.
• Tech-savvy, with proficiency in Mac products and various software tools.
• Strong multitasking skills, with the ability to manage multiple patient interactions simultaneously.
• Stable and reliable internet connectivity, with a required speed test to verify performance before the interview process.

The anticipated compensation range for this role is $20-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $60K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. 

Who we are

Cadence Health was built around a simple promise: patients always come first. Our technology-enabled remote care model pairs continuous health insights with a highly skilled clinical Care Team, empowering seniors to stay healthier, avoid complications, and live more independent, fulfilling lives, all without the limits of a traditional office visit.

Your expertise is the heart of our system.
Nurse practitioners, registered nurses, medical assistants, patient-success coordinators, and other frontline clinicians are the face and beating heart of Cadence. You’ll bring warmth, clinical precision, and the empathy that turns a virtual touchpoint into a human connection. Every chat, phone call, and care plan you deliver shapes how patients experience “what healthcare should be.”

A modern toolkit to practice top-of-license care
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