Senior Specialist, Technical Support Engineer (Wideband Global SATCOM)

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Senior Specialist, Technical Support Engineer (Wideband Global SATCOM)

Job Code: 40218

Job Location: Colorado Springs, CO

Job Schedule: On-Site, 5/8 schedule

Job Description:

L3Harris Technologies Inc. is seeking an experienced Technical Support Engineer to manage the support of facility needs within the Wideband Satellite Communications Operation Centers (WSOC) located in Fort Meade, Maryland, Wahiawa, Hawaii, Landstuhl Germany, and Okinawa, Japan. This Ground Systems Controller Subject Matter Expert (SME) will be responsible for supervising and reporting concerning the hardware installation and maintenance, technical support, software upgrade and configuration management for several Satellite Communications (SATCOM) and Data Communications (DATACOM) systems supporting WSOC missions. The local WSOC Technical Support Engineer (TSE) serves as a status and event liaison to the SME. The SME is also responsible for the interpretation of contract work statement duties concerning the planning, coordination, and management of facility modifications. The SME Is responsible for delivering a monthly report representing all sites.

Essential Functions:

• Supervision and reporting of WSOC hardware installation and maintenance, technical support, software upgrade for the co-located WSOC Modernized Earth Terminal (MET)
• Technical support for the Replacement Radio Frequency Interconnection Subsystem (RRFIS)
• Technical support for the Replacement Patch and Test Facility (RPTF)
• Technical support for the Replacement Satellite Configuration Control Element (RSCCE) L-Band Conversion System (RLCS)
• Drafting policy on the tracking of facility-related work orders
• Drafting policy concerning direct coordination and interface with civilian public works representatives, along with support organizations and/or contractors.
• Drafting policy on the Preparations submittal and tracking of work statement and justifications.
• Serves as the point of contact for policy and rendering of services based on contract work statements.
• Serves as the point of contact for the fabrication and implementation of corrective measures concerning maintenance, repairs, and equipment.
• Maintains all records, plans and drawings of building alterations, additional space requirements, etc. relative to office moves or reconfiguration requirements to include preparation and submission of Requests for Work Authorization (RWA).

Qualifications:

• Active DoD Top Secret clearance
• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
  • One (1) year of relevant experience or education in communication principles and SATCOM theory
  • Three (3) years of operational experience with Commercial or Military SATCOM systems
  • Relative knowledge of intelligence capabilities, processes, and tasking mechanisms necessary to support Government efforts for performance of SATCOM Interference tasks.
• The CompTIA Security+ (or higher) certification

Preferred Additional Skills:

• Experience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.
• Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and soft