Senior Associate-Tech Ops Engineering- Digital Workplace

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.​

How will you make an impact in this role?

This highly visible, office‑based role requires the ability to operate independently while collaborating across cross‑functional teams in a fast‑paced, evolving technology environment. The role demands strong judgment, disciplined execution, consistent on‑site accountability, and a professional presence when working with senior leaders, serving as the on‑site connection between technology, business operations, and end users to deliver reliable, high‑quality service.

You will directly impact the organization by:

• Driving operational excellence across service delivery, asset management, and data integrity, ensuring consistent Technology Concierge and Field Services support.
• Building strong partnerships with senior leaders, business units, engineering, security, and third‑party vendors to support reliable service delivery.
• Ensuring technology environments remain stable, compliant, and resilient during periods of change, while maintaining SLA adherence, ticket hygiene, and service quality standards.
• Maintaining a consistent on‑site presence, providing escalation support and operating with composure and discipline in a high‑volume, customer‑facing environment.

Required Skills & Experience:

• Demonstrated ability to support and troubleshoot end‑user devices and environments, including desktops, laptops, printers, mobile devices, basic network connectivity (Wi‑Fi, LAN, VPN), network devices (routers, switches, access points), meeting room technology, and related software installation and updates, while maintaining system health, asset accuracy, and service reliability.
• Experience supporting identity and access management, including provisioning, role‑based permissions, authentication, user lifecycle processes, and troubleshooting authentication, access, and integration issues
• Working knowledge of Microsoft 365 productivity tools (Outlook, Word, Excel, OneDrive, etc.), with the ability to host and manage large‑scale Webex or webinar/streaming events.
• Strong analytical skills with the ability to independently manage priorities, maintain on‑site presence, and execute effectively with minimal oversight.
• Ability to collaborate effectively with senior leaders and cross‑site teams, supported by clear written and verbal communication across technical and non‑technical audiences

Preferred Experience:

• Experience supporting enterprise‑scale, cross‑functional technology operations, with familiarity in tools such as ServiceNow, Google Workspace, Okta, Jira, Clowncar, S