Sales Engineer - Customer Success

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Sales Engineer, Customer Success to be part of making that happen.  

The Sales Engineer (SE) will contribute to our Sales Engineering and Customer Success department, by supporting Customer Success Managers to help evangelize, design, propose, and review Arctic Wolf Services to help demonstrate the business value for customers. This is a results-oriented position, and you must demonstrate that you can own building the trust and rapport with customers and Customer Success Managers. This will be done by having a high aptitude in security technology, leadership, and business acumen. You thrive on autonomy while being a productive team member. The character and competency you bring to the sales process and team is a critical component to this role. Ultimately, you win with integrity and good intent.

Responsibilities: 

• Work with customers to help educate and drive the business value of the Arctic Wolf Networks services

• Deliver technical presentations and demos with a focus on the business requirements of the customer

• Create an environment in which customers become evangelists, maintain long term relationships with strategic customers to drive ongoing adoption and expansion of Arctic Wolf Networks services

• Help manage Proof of Concept deployments with potential customers, balancing structured POC process while adapting to each individual customer situation

• Promotes long-term customer success by providing deployment assistance as needed by the onboarding team and leveraging best practices to drive end-user adoption and engagement.

• Represent the voice of AWN to the customers, and represent the customers voice to AWN

• Assist the Customer Success Managers’ sales qualification and own the technical architecture design

• Light travel required / passport required

Required Skills and Experience:

• Minimum of 2 years in a customer-facing role, preferably in a presales engineering capacity or consulting role focused on security solutions

• Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired

• Must have extensive technical experience in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac

• Ability to articulate the business application/value of the AWN technology to all audiences, ranging from technical to executive-level decision makers

• Excellent written, verbal, presentation, time management, and attention to detail

• You must have an “I own the problem AND the solution” attitude

• Strong working knowledge of Word, PowerPoint, and Excel

Nice To Have:

• Bachelor’s Degree

• CISSP, GCIH, CISA or CISM certification(s)

• Working knowledge of Salesforce.com

• Previous experience selling XaaS solutions (software, infrastructure, SOC/Security)

• Mac OS / Omnigraffle / VMware Fusion

On-Camera Policy:

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA