Executive Assistant

Company Description

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

Job Description

The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned.

The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.

The rate of pay for this role at the noted RRD location is $31.50 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: M-F, 8:30am to 5:30pm et

CANDIDATE MUST LIVE NEAR COLUMBUS, OH OR WHEELING, WV

(* denotes an “essential function”)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
• *Complex travel bookings including ability to accurately plan multi-leg international trips
• *Communicate and/or respond in effective and professional manner on behalf of supported professional
• *Utilize appropriate logs and/or tracking software for all administrative support work  
• *Ensure that job tickets are properly filled out before beginning work  
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle 
• *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues 
• *Meet contracted deadlines for accepting, completing, and delivering all work  
• *Troubleshoot basic equipment problems  
• *Assist in developing training plans and process maps for the administrative operation 
• *Deliver training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior employees 
• *Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
• Prioritize workflow and efficiently multi-task 
• Performs Quality Assurance on own work and work of others  
• Answer telephone, emails, and place service calls when needed  
• Use equipment and supplies in a cost-efficient manner 
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Adhere to Williams Lea policies in addition to client site policies 

Qualifications

Job qualifications

• Associate degree or advanced degree preferred.  Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more.  Formal education and/or training may be considered in l