Jobs and Careers

Field Service Technician

East Boston, Massachusetts, United States, United Statesfull_timeVerifiedPosted 20 Dec 2024

About the role

Summary

Our Global Field Service Department is looking for a dependable Field Service Technician team member to support Boston Logan Airport and the New England Airports. This position will cover Logan Airport and surrounding areas. Surrounding areas is defined as the following New England Airports (Lebanon Municipal Airport (LEB), Manchester-Boston Regional Airport (MHT) , Rhode Island T.F. Green International Airport (PVD), Bradley International Airport (BDL), and Tweed New Haven Airport (HVN). You will drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. All experience levels are welcome to apply. This position reports to the Area Manager.

Why should you join the Analogic team?

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying first responders with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, diverse and passionate team, work-life balance and continuous career advancement. To learn more about our culture, mission and vision please visit www.analogic.com

Your primary responsibilities: as a Field Service Technician

Support all New England Airports (BOS, LEB, MHT, PVD, BDL, HVN)
Demonstrate the ability to diagnose errors, technical problems and determine proper solutions.
Demonstrate good electronic and mechanical repair troubleshooting methodology and maintain technical product knowledge.
Document and produce timely and detailed service reports.
A willingness to exceed company and customer requirements.
Responsive to customer needs and building a positive relationship.
Travel to support special projects at Test Center and additional airports when needed

Basic Qualifications for Field Service Technician:

Minimum of 3-5 years’ experience in troubleshooting and repair

Meet daily service needs at assigned sites and locations
Ability to plan and performing repairs and preventative maintenance independently in the field.
Exceptional at managing time and able to complete assigned service tickets independently.
Technically savvy; innovative, quick to learn and adapt to new technology
Professional attitude and be customer focused.
Possess excellent communication skills, both written and oral, to document detailed reports
Thorough follow up skills are a key responsibility and expectation of this job.
Flexible and open to a fluid schedule and working environment.
Ensure all tools and calibrated equipment are properly maintained at all times.
Must possess valid driver’s license and US Passport.
Must pass criminal background check, drug test and extensive credit check; (e-QIP)
Travel, overtime and working hours may vary depending on current workload. Travel is dependent on daily regional needs to airports in your location.

Preferred Qualifications:

Certified trade training

Physical Requirements:

Ability to lift, carry, push, and pull up to 25 lbs. often, 50 lbs. occasionally and 75 lbs. seldom.
Ability to bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility.
Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.
Must be able to work in tight, semi enclosed spaces occasionally.