Chief Marketing and Communications Officer

Job Posting Title:

Chief Marketing and Communications Officer

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Hiring Department:

Dell Medical School

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Apr 09, 2025

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

Dell Medical School is seeking a Chief Marketing and Communications Officer (CMCO). The Chief Marketing and Communications Officer is responsible for building and leading all strategic marketing and communications efforts supporting the creation of a world-class academic medical center anchored by Dell Medical School and its developing tertiary hospital. The CMCO is responsible for developing and executing comprehensive marketing and communication strategies that align with the healthcare system's goals and enhance its brand image. The role involves managing internal and external communications, overseeing marketing campaigns, and leading crisis communication efforts. The CMCO ensures consistent messaging across all platforms and fosters relationships with media, stakeholders, and the community to maintain a positive public image, and plays a pivotal role in shaping, launching, and building a bold, unified brand that reflects the organization’s mission to revolutionize how people get and stay healthy.

Purpose

As a key member of the senior leadership team, the CMCO will lead strategic communication and marketing efforts that elevate the organization’s reputation locally, nationally, and globally. This leader will provide high-level counsel to the Dean, Chief Administrative Officer, and executive leadership team, ensuring cohesive messaging and alignment across academic, clinical, and research enterprises.

Responsibilities

Strategic Leadership

• Creates and executes strategic communication and marketing plans aligned with Dell Medical School’s mission, vision, and values.

• Builds execute a comprehensive brand implementation strategy and plan.

• Develops and leads comprehensive marketing strategies supporting faculty recruitment, clinical program growth, student enrollment, philanthropy, and research visibility.

• Serves as a trusted advisor to senior leadership on communication strategy, reputation management, and complex issue navigation.

• Positions the organization as a leading force in academic medicine, education, research innovation, clinical excellence, and organizational impact.

• Collaborates with leaders across UT Austin, UT Health Austin, and key external partners (Ascension) to ensure unified, impactful messaging across all platforms.

Media Relations

• Overseeds creative direction for multimedia campaigns, organizational storytelling, and digital presence.

• Cultivates and maintains positive relationships with media outlets and influencers.

• Serves as a senior organizational spokesperson and prepare university leaders for media engagement.

Crisis Communication Efforts

• Leads proactive media strategies and issues management, including the development of crisis communication plans and transparent communication during crises.

• Responds swiftly to mitigate negative impacts on the organization's reputation.

• Provides guidance to senior leaders during crises.

Internal Communications

• Ensures employees are informed and engaged with the organization's mission, values, and initiatives.

• Fosters a culture of collaboration, transparency, and shared purpose through consistent internal communications to faculty, staff, learners, and clinical partners.

• Oversees leadership messaging and organizational updates to strengthen internal alignment.

• Develops internal newsletters, announcements, and other communication materials.

Modernization and Upskilling Initiatives

• Leads the adoption of advanced technologies: Implement AI and automation tools to enhance communication and marketing efficiency and impact.

• Develops and oversees upskilling programs to ensure the team stays current with industry trends and best practices.

• Encourages the exploration and integration of digital tools and platforms to improve outreach and engagement.

• Monitors technological advancements: Stays informed about emerging technologies, assesses opportunities to drive real impact on communication and marketing strategies, and implements as