Guest Services Team Member

Description

Working collaboratively with team members, and under the direction of the General Manager, the guest service support role performs a variety of tasks related to guest experience, where daily activities focus on the functional operations of the front-of-house including host, food running, bussing, and takeout, dependent on the location’s needs or shift. The primary objective of the role is to be guest-facing representatives who work to ensure that guests have an enjoyable stay from start to finish. This role participates in the taproom’s tip pool.

Requirements

General Expectations:

• Enthusiastically represent the brand, beverages, and company values by engaging in positive gestures of respect, courtesy, and kindness to internal and external guests consistent with Bosque Brewing Co. values and expectations.
• Display a sense of urgency and attention to detail without sacrificing expectations set forth by Bosque Brewing Co. by anticipating the guests’ needs and responding appropriately.
• Supervise and lead assigned positions in the restaurant/department in assigned area(s). Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Interact professionally, with civility, and effectively with coworkers and the public. Use and possess solid interpersonal skills and team orientation to maintain an optimal work environment.
• Organize and prioritize workload to meet deadlines without direct supervision as well as the ability to create systems of organization for others.
• Adhere to company and department rules, policies, and procedures.

Essential Functions, Responsibilities, and Other Duties as Assigned:

Working collaboratively and across multiple tasks, during an assigned shift, responsibilities include:

• Maintain reservations and assign parties to appropriate tables, stations and/or servers controlling the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
• Answer the telephone in a timely and courteous manner. Document and confirm reservations within the reservation system/book.
• Provide guests with accurate and detailed information regarding the location.
• Obtain staffing and station assignments for all servers and food runners from management.
• Assists management in completing and/or complete table/station charts with assignments.
• Immediately recognizes and greets arriving guests, obtains guests’ names, provides names to servers, and directs guests to the appropriate waiting areas.
• Greet guests as they enter the taproom, providing a warm and welcoming atmosphere.
• Escort guests to their assigned table, deliver and present menus to all guests. Communicate the needs of the guest to management and coworkers as needed. Accommodate any special requests or preferences.
• Quote waiting times to guests and correctly maintain the “wait” list. Proactively inform management when waiting times are over times quoted to guests.
• Acknowledge all departing guests and invite them to return.
• Clear and reset tables promptly after guests depart to ensure efficient turnover.
• Independently identify issues that may directly affect the quality of the guest’s experience, informing FOH team members and management to take and/or assist with steps towards addressing the concerns. Inform management of all guest issues or complaints.
• Take, package, and tender to-go orders. Process 3rd-party to-go orders and run food to curbside when available.
• Present accurate bills, collect proper payment and secure payments.
• Balance cash receipts.
• Maintain an accurate account of coupons, cash, promos, vouchers, and credits.
• Assist FOH team members in following the Bosque Brewing Co. steps of service throughout the entire guest experience at the location, including but not limited to:
• Accurately delivering food to tables, ensuring guests have all appropriate condiments and utensils, refill non-alcoholic beverages as needed in a timely manner, ensuring guests receive their meals promptly.
• Clean tables, take plates, utensils and drinkware to the kitchen or appropriate area to be washed, and reset tables for the next service.
• Assist with closing duties, including cleaning tables, restocking supplies, and preparing the taproom for the next day's service.
• Maintain a clean, friendly, and welcoming environment, specifically responsible for maintaining cleanliness and properly stocked items in both the FOH, BOH, office (common team member areas), and storage areas. Responsible for completing opening/closing duties and side work as assigned.
• Regularly empty trash, mop floors, and other assorted cleaning duties for FOH and BOH areas as