About the Team 

Audit the auditor was created to improve quality, consistency and reliability in operations of QA auditors to display excellent customer experience. The techniques monitor E2A compliance by identifying errors and opportunities to improve. It is a continual review of all lines of business (Cx, Dx and Mx) by interactions initiated through phone and chat. Each vendor will receive up-to-date data through the designated dashboard collected by the ATA team including their QA scores and thorough feedback. The goal is to become 1% better each day with communication, trust, consistency, and teamwork.

About the Role 

• Support leaders as subject matter expert, able to field team questions 

• Work cases as needed due to current bandwidth

• Work to identify resolutions to common challenges

• Be active in Slack channels to respond to auditors questions

• Provide deep dive case research 

• Able to work a flexible schedule as required for business needs

• Coordinate shadowing sessions for new hires

• Support the business by executing on the supervisor’s plans

• Be a critical thought partner to evaluate growth and opportunities for improvement

• Reporting auditing issues and assisting in resolving them.

• Update auditors on current individual and collective metric progress

• Stay on top of all LOB specific KB updates

• Assist with keeping backlog of disputes/appeals current when requested 

• Reach out about individuals you are seeing not performing and meeting expectations

You’re excited about this opportunity because you will… 

• Your success is a team effort, and you will have the full backing of your team and leaders to help ensure your deliverables hit the mark every time. 

• You will work closely with your counterparts and the Quality Team to ensure ongoing alignment and calibration. 

• This role directly impacts our customer relationships.  Through clear objectives, actionable insights, and a commitment to standard work, our customers will experience a best-in-class customer experience. 

We’re excited about you because…  

• Fast learner with the ability to flex as needed to adopt and understand new tools. 

• Excellent written and verbal communication skills a must.

• Ability to work independently.

• Experience using Google Sheets - Basic formulas and pivot tables. 

• Experience using Maestro/Salesforce preferred. 

• Well-organized and attentive to detail. 

• Analytical and data-driven; root cause analysis is your specialty. 

• Impeccable follow-up and follow-through capabilities. 

• Comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously. 

• Have an owner mentality; you're focused on quality, output-driven, proactive, and always pushing yourself to do better. 

Why You’ll Love Working at DoorDash... 

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies. 

• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and industry is what we do -- on every project, every day. 

• We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, whether we’ve been in a role for one year or one minute. 

• We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility. 

• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

• We offer great compensation packages and comprehensive health benefits.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash