Customer Facing Senior Manager (TS/SCI Full Scope Poly)

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Seamless Migration is seeking a career and customer-oriented Customer Facing Senior Manager, to join our team in Annapolis Junction, MD.

CLEARANCE

• TS/SCI w/ Full Scope Polygraph (existing clearance required to start)

LOCATION

• Annapolis Junction, MD

OVERVIEW

• Leadership and Team Management:
  • Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
  • Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Service Delivery Management:
  • Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
• Strategic Planning and Execution:
  • Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Collaborate with stakeholders to align digital services with business objectives and technological advancements.
• Technical Expertise and Solution Design:
  • Provide technical leadership in the design, implementation, and maintenance of IT services, including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
  • Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
• Customer Relationship Management:
  • Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
  • Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
• Budget and Resource Management:
  • Manage financial resources, including budget planning and cost control measures.
  • Optimize resource allocation to maximize operational efficiency and service delivery excellence.

QUALIFICATIONS

• Mandatory:
  • Demonstrated experience in team leadership, strategic planning, and project management.
  • Senior-level management experience.
  • Strong technical background with expertise in enterprise IT services.
  • Ability to collaborate effectively across departments and with external stakeholders.
  • Customer-focused and results-oriented.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a keen attention to detail.
  • Education:
    • High School or GED with 25 years of experience; or
    • Bachelor's degree in Information Technology, Systems Management, IT/Computer Science, or a related field with 20 years of experience.
• Certifications:
  • IAT Level 2 certification required within 6 months of start date.
  • CompTIA Security+ CE.

NICE TO HAVE

• Knowledge of Information Technology Infrastructure Library (ITIL) V3.
• PMP certification.

BENEFITS

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
  • 15 Vacation Days
  • 11 Federal Holidays
  • 3 Days Sick Leave
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines