VP, Client Onboarding Manager-Transaction Banking

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:
Senior staff position which is responsible for implementing new Treasury Services cash management solutions, managing project delivery, and ensuring successful client experiences. Provide a single point of contact and accountability for corporate client onboarding assignments both internally and with clients. Responsible for completion of the onboarding process for the entire range of Treasury Management products and services, as assigned, but heavily focused on complex, transmission based, or global products. Requires the ability to work independently, identify required tasks, work with management to assign tasks and manage overall effort to completion ensuring deadlines are met. Proficiency and knowledge of treasury and operational processes essential.  Excellent organizational and communication skills are critical.
 

Major Responsibilities:

• In-house support for client onboarding assignments (including account opening, implementation, maintenance and cancellation of services.
• Manage large and complex projects. Develop, lead, and execute the project plan to complete the onboarding assignments, which can include conducting weekly client calls, coordinating testing across multiple parties, connectivity testing, file testing, and vendor interactions.
• Assist in helping achieve overall revenue goals by managing timely and efficient onboarding projects. 
• Responsible for communicating effectively and professionally with clients and internal partners on a regular basis, in a collaborative and proactive manner.
• Follow up with clients to ensure that we delivered on what was promised. 
• Responsible for creation and submission of internal worksheets specific to assigned onboardings.
• Participate in internal projects and process improvement initiatives. Able to provide relevant input and demonstrate critical and strategic thinking. Work closely with management and other internal bank groups in a meaningful and professional way.
• Develop a network of contacts in Transaction Banking, Product, Operations, Technology and Client Delivery to assist in process management and problem resolution.
• Provide direction or support to less experienced staff, as well as participate in the development of their skill set.
• Assist with creating and drafting procedural updates, job aids and other reference material.
• Demonstrate a commitment to implement, and follow policies and procedures that support the Bank’s Risk Vision, including the Bank’s anti-money laundering (AML), Bank Secrecy Act (BSA), and other relevant operational, compliance and other risk management-related requirements as appropriate. 
• Further a culture of risk and compliance discipline, which includes, but is not limited to, maintaining compliance with Bank and business process-related policies and procedures, exhibiting a strong understanding of the risks associated with the employee’s position, escalating issues of risk concern to management, and maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions

Qualifications:

• Previous Customer Service (internal and external) skills preferred. Able to deliver an extraordinary client experience
• Project management skills
• Strong organizational and decision-making skills. Effective time management and prioritizing skills.
• Keen attention to detail
• Strong verbal, written, and interpersonal communication skil