Learning Academy Manager - Commercial Services

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

JOB SUMMARY

The Learning Academy Manager (LAM) for Commercial Services serves as a strategic advisor, change enabler, and workforce capability architect for ICW Group’s underwriting, risk mitigation, service excellence, and distribution/marketing functions. This role is the architect of the Commercial Services Academy, ensuring it provides structured career pathways, skill development opportunities, and professional growth resources across underwriting, risk management, service excellence, and distribution/marketing.

The LAM partners with leaders to identify capability gaps, co-create multi-year learning plans, embed adoption strategies, and integrate skills data into workforce planning. By developing and stewarding the Commercial Services Academy, the LAM ensures that employees are equipped to drive sales effectiveness, elevate client experience, and strengthen ICW Group’s market position while enabling Operation 2027 priorities.

This role is designed for a forward-thinking workforce enablement leader who combines business acumen with deep learning expertise, bringing proactive insight, commercial fluency, and enterprise-level partnership to ICW Group’s transformation journey.

KEY RESPONSIBILITIES

Strategic Business Partnership

• Collaborate directly with the Human Resources Business Partners assigned to Commercial Services to ensure alignment on all strategic initiatives.

• Partner with leaders in Underwriting, Risk Mitigation, Service Excellence, and Distribution & Marketing to co-create multi-year skill roadmaps and translate business objectives into learning strategies.

• Serve as a trusted advisor on workforce readiness in underwriting, risk mitigation, service delivery, and distribution effectiveness.

• Participate in the Learning Advisory Council, representing Commercial Services needs in quarterly Portfolio Reviews.

• Shape demand upstream by advising leaders on capability priorities before requests reach intake.

• Facilitate skill mapping workshops with stakeholders and HRBPs as new roles are identified.

• Perform recurring reviews and maintenance of assigned Commercial Services skill maps to ensure relevance.

Commercial Services Academy & Career Pathways

• Design, launch, and continuously evolve the Commercial Services Academy, with dedicated tracks tailored to underwriting, risk mitigation, service, and distribution.

• Build structured career pathways that support professional growth, succession planning, and workforce readiness.

• Curate and integrate external certifications and vendor resources (e.g., CPCU, ARM, sales/marketing certifications); manage budget allocations to ensure strategic alignment and cost-effectiveness.

Sustainable Sales Training Program

• Design and implement a sustainable, enterprise-aligned sales training program that all underwriters complete.

• Ensure training integrates foundational sales skills, producer engagement strategies, and market effectiveness practices.

• Partner with underwriting leaders to measure program effectiveness and refine content for long-term success.

Learning Roadmaps, Adoption & Development Models

• Develop 24–36 month workforce enablement roadmaps aligned to Commerc