Account Manager, Promotional Medical Education

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Real Chemistry (RC) is looking for an Account Manager to join our growing team!   

The Account Manager (AM) is the bridge between the clients and their project needs. This individual ensures the clients’ strategic objectives are met with each project, serves as the trusted advisor to the clients, and must have a strong awareness of the account’s strategic direction and knowledge of the clients’ products. The AM is in a position of leadership within the organization and must successfully partner with the Project Management Team to oversee large project teams and manage multiple projects within an account. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with RC colleagues, and individual performance 

This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

What you’ll do:  

• Provide support in driving strategic partnerships with clients by having and applying knowledge of their products and services 

• Act as liaison between client and project teams 

• Ensure strategic objectives are met with each client project 

• Support organic growth opportunities for the account through a strong understanding of RC capabilities, client needs, and attention to buying signals 

• Actively participate in strategic brainstorming sessions and annual strategic planning 

• Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase 

• Develop and manage project creative briefs and client scope statements 

• Supervise projects to ensure tactical and strategic goals are met 

• Follow all policies, procedures, industry standards, compliance guidelines and ensure team members’ adherence 

• Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.) 

• Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary  

• Provide final approval on all deliverables to ensure strategic objectives are met 

• Develop and communicate status reports with management and the client, monitor project and team results against client expectations  

• Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed 

• Attend and contribute to department meetings and trainings  

• Any other duties as assigned; duties and r