Digital Technology Product Manager

About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
 

About Our Team:

The Digital Engineering space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

The Digital Product Manager is a position within the Customer Experience and Platform Health (CX&PH) domain. CX & PH is organized around Domains that are aligned to our customer missions. The Customer Experience and Platform Health domain interfaces with all other domains (Acquisition & Activation, Customer Engagement & Growth, Payments & Lending, Wealth Management, Operations & Service, etc.) in maintaining our digital channels – we own the foundation that other domains build upon. Our mission is to create an environment where work can happen in a distributed manner while feeling like a single, unified customer experience, across our core digital channels including Web (Citi.com pre- and post-login) and Mobile (iOS & Android). Our team drives the strategy across these channels and has overall responsibility for their success.

Responsibilities:

• Owns the working backwards documents for feature releases i.e. Product release doc, Press Release, FAQs

• Makes use of research, user studies, metrics and competitive analysis to understand the customer and business needs for a platform product

• Compares features for competitive review to inform prioritization within a product release

• Identifies innovations or performs “test and learn” experiments to create features that add more business and customer value for a platform product

• Participates with the business in customer research to inform priorities for platform product backlog.

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Facilitates trade-off decisions on platform product features

• Exhibits expertise within platform feature area and coordinates with interdependent teams.

• Has good awareness of platform feature health and delivers regular progress reports to stakeholders

• Identifies and communicates opportunities for improvement with peers and stakeholders

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Ensures appropriate backlog depth for continuous development

• Deter