Customer Service Representative

Description

Company Overview

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-genera-tion solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.

At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products.

At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.

Job Description

As a Biomerics Customer Service Representative, you will play a pivotal role in ensuring an exceptional experience for both internal and external customers. You will be the primary point of contact, responsible for overseeing and executing a wide range of customer service activities including managing customer inquiries, processing orders, analyzing data, and fostering strong relationships with clients. In this role, you will collaborate across various departments to ensure seamless and efficient service delivery, while contributing to the development and implementation of strategies aimed at increasing customer satisfaction, loyalty, and overall business success.

Responsibilities

• Purchase Orders: Receive, review, process, confirm and monitor customer purchase orders following the company’s order processing procedure. 
• Gather, analyze and review data (such as customer forecasts versus actual sales) to discuss internally (monthly, quarterly, yearly or as needed). 
• Provide support to generate, review and analyze reports and records related to Customer Service. 
• Assist in the implementation of the corporate customer satisfaction strategies to improve overall satisfaction and loyalty.
• Collaborate with various departments, including Sales, Operations, and Product Development, to ensure a seamless customer experience across all touchpoints.
• Cultivate and maintain strong relationships with clients, acting as a first point of contact for their general inquiries, concerns and needs.
• Regularly communicate with clients to gather feedback and ensure their expectations are met or exceeded.
• Assist in the coordination of customer visits. Ensure internal logistics alignment following customer hosting procedures. 
• Proactively identify and address customer issues, ensuring prompt resolution and client satisfaction.
• Aid in collections attempts of past due invoices. 

Requirements

• Preferred College or degree in Business Administration or related field or One (1+) year minimum proven experience in customer service or related field.
• Excellent communication and interpersonal skills, both written and verbal.
• Attention to detail.
• Proficiency in customer relationship management (CRM) software, Microsoft Word, Excel and other relevant tools.
• A passion for delivering outstanding customer service and a commitment to continuous improvement.